Posted:9 hours ago|
Platform:
On-site
Full Time
Ability to work in 24*7 environment, this is a must
First Point of Contact for users to report Technical issues
Record all interactions through call, email or chat in the Ticketing System. Resolve issues
under support boundaries and route issues beyond scope to the respective Support
Groups.
First Line Troubleshooting to be done completely using the available resources and
documented before assigning/routing the tickets to the L2 Groups.
Ensure reported issues are responded and addressed as per the defined SLA timelines
To work towards effective and timely resolution of issues.
Document the Learning’s and contribute Knowledge Articles
Timely Communication of Priority Issues to the respective stakeholders and coordinate
until resolution.
Document detailed and accurate notes, record them on ITSM tool
The HIRD
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
noida, uttar pradesh, india
Experience: Not specified
Salary: Not disclosed
noida, uttar pradesh, india
Experience: Not specified
Salary: Not disclosed
vijayawada east, andhra pradesh, india
Salary: Not disclosed
hyderabad, telangana
Salary: Not disclosed
bengaluru, karnataka, india
3.5 - 4.5 Lacs P.A.
pune, maharashtra, india
Salary: Not disclosed
pune, maharashtra, india
Experience: Not specified
2.0 - 2.0 Lacs P.A.
bengaluru
3.36 - 6.0 Lacs P.A.
chennai, tamil nadu, india
Salary: Not disclosed
1.0 - 5.0 Lacs P.A.
