Service Delivery/Case Administrators

Designation: Service Delivery/Case Administrators

Level: Executive/Sr Executive

New hire/ Replacement: New Hire

Vacancy (Requirement): 4

Job Location: Hyderabad

On the Rolls of: Apollo Radiology Intl. Pvt Ltd.

Qualification:

• Essential:

o Bachelor's degree in Radiology & Imaging, Healthcare Administration, or related field (Master's degree preferred).

Experience (Yrs): 3-8

Job Role & Responsibilities:

• Case Management: Coordinate the intake, assignment, and processing of radiology cases from healthcare facilities to our team of radiologists.

• Data Entry and Documentation: Accurately enter patient information, clinical details, and case data into our electronic systems.

• Communication: Serve as a primary point of contact for healthcare facilities, radiologists, and internal stakeholders regarding case status, scheduling, and administrative inquiries.

• Quality Assurance: Assist in quality assurance activities by verifying case details and ensuring completeness and accuracy of information before case distribution.

• Workflow Coordination: Monitor and prioritize case queues to ensure timely processing and adherence to service level agreements.

• Technical Support: Provide basic technical support to users of our teleradiology platform, troubleshooting issues related to case submission and data entry.

• Compliance: Ensure compliance with privacy regulations (e.g., HIPAA, GDPR) and company policies in handling patient information and case data.

Skill Set:

• Solid experience in clinical cases management, preferably within the teleradiology or healthcare industry. • Excellent organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.

• Strong attention to detail and accuracy in data entry and documentation.

• Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.

• Ability to work independently as well as part of a collaborative team in a fast-paced environment.

• Proficiency in MS Office (Word, Excel, Outlook) and experience with database management is a plus. •Willing to work in Rotating shifts including Night shifts.

Work Week: 6 days.

Staggered Offs. Working in Rotating shifts including Night shifts.

Brief about the Company: A distinguished part of Apollo Hospitals, ARI brings unparalleled leadership, experience, vision and technology in Radiology services for hospitals, imaging centres and other Radiology practice groups across the globe. Apollo Radiology International (ARI) is primed to offer comprehensive, round-the-clock subspecialist Radiology Coverage, apart from premier and specialist services in Radiology Education, Research and Artificial Intelligence.

Company Website URL: www.apolloradiologyintl.com