Service Delivery Ops Analyst

 About The Role  

Skill required: Talent Development- Architect - Knowledge Management

Designation: Service Delivery Ops Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do? The Technical Architect supports the Accentures Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients. Talent Development- ArchitectKnowledge Management (KM) is the process of capturing, organizing, storing, and disseminating an organizations intellectual assets, including information, skills, and experiences, with the goal of facilitating efficient decision making, innovation, and collaborative problem solving.

What are we looking for? Written and verbal communicationEducationB.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/MathematicsWork Experience5+ years experience preferably in the learning industry.Critical ThinkingProblem ManagementWorking inside a small team developing web /app-based solution using common development languages/authoring toolsHas an in-depth understanding of Authoring tools Articulate 360/Lectora/Captivate/Flow 2/GOMOHas good knowldege of HTML5, CSS3, JavaScript, XMLStrong English written / verbal communication skills.Strong problem-solving skills and ability to carry out research as necessary.Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments.Familiarity / expertise in industry standard learning courseware frameworks:SCORM 1.2, SCORM 2004, AICC

Roles and Responsibilities: Responsible for developing the courses as per the templates provided using different authoring tools.Expected to have good knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors to deploy and test the courses to provide best users experience.Expected to explore and learn the new authoring tools/ platforms available.Work in collaboration with ID and media team to develop and deliver the courses.Responsible for reporting status of work/tasks assigned to them with leads/ stakeholders.
 Qualification 
Any Graduation