Service Delivery Ops Analyst

Job Description

Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years Language - Ability: English - Advanced What would you do? "Y Meet SLAs and KPIs. Escalate any issues to team lead. Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. Meet SLAs and KPIs. Escalate any issues to team lead. Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. Meet SLAs and KPIs. Escalate any issues to team lead. Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. " What are we looking for? " Play active role in identifying opportunities inprocess improvements. Ensure timely completion of the market specific tasks. Endeavour to learn as many functions as possible. 1-2-1 with the team leaders to track self-performance and identify areas of improvement. Complete daily checklist in timely manner. Ensure that the process documents are up to date and capture all new updates in the market. Manage fluctuating volume. Day today issues. Play active role in identifying opportunities inprocess improvements. Ensure timely completion of the market specific tasks. Endeavour to learn as many functions as possible. 1-2-1 with the team leaders to track self-performance and identify areas of improvement. Complete daily checklist in timely manner. Ensure that the process documents are up to date and capture all new updates in the market. Manage fluctuating volume. Day today issues." Roles and Responsibilities: " In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts" Qualification BCom