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Accenture in India
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Service Delivery Ops Analyst

Service Delivery Ops Analyst

Accenture in India

3 - 7 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

process design compensation benefits problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

As a Service Delivery Ops Analyst at Accenture, you will be responsible for providing process support by reading, understanding, and analyzing client processes according to business rules as a subject matter expert. You will execute processes accurately and timely, serving as a hands-on processor and mastering the given process to assist team members with process-related queries. In case of complex issues or problems, you will escalate them and seek advice. Additionally, you will create logical plans, realistic estimates, and schedules for project segments, ensuring that LWIs are followed and updated regularly, and train team members on process updates. Maintaining process controls, validating and updating process documentation, and ensuring compliance with documentation requirements will also be part of your responsibilities. The Compensation Administration Process Design team focuses on designing processes for salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plans. We are looking for candidates with Compensation & Benefits experience who have the ability to work well in a team and possess strong problem-solving skills. In this role, you will be required to perform root cause analysis on issues faced, suggest appropriate corrective actions for current remediation and future control, and propose process improvement ideas to enhance efficiency and controls. You will also participate in knowledge transfer sessions, acquire in-depth knowledge of processes as a subject matter expert, and engage in internal or client initiatives related to processes. Your role will involve team support by planning proper work allocation, supporting Team Leads/Managers with daily reporting, updating process metrics, and maintaining MIS. You will be expected to be available on the floor throughout the day to resolve process-related issues, participate in team-building activities and organizational initiatives, and conduct training needs analysis for the team through quality reports and knowledge tests. Adhering to quality checks and audit mechanisms within the process to ensure delivery on SLAs, maintaining the security and confidentiality of client data, and assisting in training team members on learning and acquiring process-related skills will also be key aspects of your responsibilities. If you are a qualified candidate with a graduation degree and 3 to 5 years of experience, possessing the necessary skills and experience in Compensation & Benefits, and are looking to join a global professional services company with a focus on digital, cloud, and security services, we encourage you to apply for the Service Delivery Ops Analyst position at Accenture.,

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Service Delivery Ops Analyst