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Service Delivery Operations Representati

Service Delivery Operations Representati

Accenture

7 - 12 years

9 - 14 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

itil framework infrastructure management services service delivery incident management itil project management service management customer service problem management service level management change management technical support delivery operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Service Delivery Operations Representati Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills :Infrastructure Service Management Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing work assignments, ensuring efficient service delivery, and maintaining high-quality standards. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Manage service delivery quality and cost Assign and manage work assignments Drive people management activities for the delivery team Professional & Technical Skills: Must To Have Skills:Proficiency in Infrastructure Service Management Good To Have Skills:Experience with IT Service Management Strong understanding of ITIL framework Experience in incident management and problem management Knowledge of service level agreements (SLAs) and service level management Familiarity with change management processes Excellent communication and interpersonal skills Additional Information: The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management This position is based at our Bengaluru office A 15 years full time education is required Qualifications 15 years full time education

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Accenture

www.accenture.com

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Dublin

600,000+ Employees

36723 Jobs

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Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
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Chief Financial Officer

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Service Delivery Operations Representati

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