Service Delivery Manager

10 - 15 years

20 - 25 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities :

Position Overview:

Java or .NET

This role involves acting as the primary point of contact (SPOC) for stakeholders, overseeing engagement commitments, cost estimation, profitability, and team management. Roles and Responsibilities: Strategic Leadership:

  • Develop and implement a comprehensive service delivery strategy aligned with business objectives. Service Delivery Management:
  • Manage and optimize the performance of EUC, Service Desk, and Field Services teams.
  • Ensure adherence to SLAs, KPIs, and operational procedures.
  • Continuously monitor and improve service delivery metrics.
  • Implement effective incident, problem, and change management processes.
  • Technical Expertise & Team Management

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