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Capgemini
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Service Delivery Manager

Service Delivery Manager

Capgemini

9 - 12 years

10 - 14 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

compliance major incident management forecasting preventive maintenance sla sla tracking budgeting change management salesforce high availability automation operations incident management devops project planning devops tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title-Service Delivery Manager
Total Exp-9-15 Years Location-Mumbai, Bangalore Your Role

Salesforce RUN Operations ManagementSuccessfully manage global/multi-org Salesforce implementations (Sales, Service, Health Clouds) by applying ITIL standards and ensuring SLA compliance.

Service Delivery & MonitoringOversee proactive monitoring, high availability, and delivery of RUN scope activities including Incident, Problem, Environment, and Change Management.

Quality & Continuous ImprovementDrive RCA/FMA processes for corrective and preventive maintenance, ensuring quality KPIs and minimizing production issue backlogs.

Reporting & Stakeholder EngagementLead weekly/monthly SLA tracking and reporting, major incident management, and effective client/stakeholder communication.

Technical & Strategic ExpertiseSkilled in project planning, resource forecasting, and integration/middleware/DevOps tools to enhance automation and operational efficiency.

Your Profile

Manage RUN operations using ITIL standards and ensure SLA compliance.

Lead global/multi-org Salesforce implementations (Sales, Service, Health Clouds).

Oversee incident, problem, change, and environment management.

Ensure high availability through proactive monitoring and RCA/FMA processes.

Track and report weekly/monthly SLAs and KPIs.

Support project planning, resource forecasting, and budgeting.

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Service Delivery Manager