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Aditi India
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Service Coordinator/Manager

Service Coordinator/Manager

Aditi India

0 years

0 Lacs

bengaluru karnataka india

Posted:4 weeks ago| Platform:

Apply

Skills Required

service leadership coordination api routing compliance triage escalation migration deployment reporting analysis engineering stack management linux security patching governance communication

Work Mode

On-site

Job Type

Contractual

Job Description

Summary:

The client is seeking a Service Manager to provide operational leadership and coordination as company migrates to a new API Gateway and scales routing operations

Responsibilities:

Coordinate L3 operations for routing and API Gateway platforms
Ensure SLA compliance for incident triage and escalation
Oversee traffic migration milestones and deployment schedules
Provide reporting (weekly status, monthly dashboards, quarterly analysis)
Act as escalation and coordination point between company engineering and offshore teams

Team Technical Stack:

API Gateway (Kong) Routing and load balancing systems PagerDuty (incident management) Linux, security patching, certificate management

Must have skills for this role:

Incident and change management
Team coordination and SLA governance
Strong communication and escalation handling
Experience in routing and high-availability environments

#AditiIndia
#25-22953

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Service Coordinator/Manager

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