Job
Description
Role Overview: Welcome to Speedways Electric! We are a leading innovator in the electric vehicle industry, dedicated to driving sustainable mobility solutions. Our team at Speedways Electric is committed to innovation, quality, and environmental responsibility, striving to create cutting-edge electric vehicles that contribute to a greener future. Join us in revolutionizing transportation and making a positive impact on the world. Key Responsibilities: - Coordinate service appointments, allocate tasks to technicians, and ensure timely responses to service requests. - Act as the primary contact for customer inquiries, providing accurate information and updates on service status. - Maintain detailed service records, including customer interactions, completed repairs, and pending requests in the CRM system. - Manage resource allocation and technician schedules to optimize efficiency and meet service deadlines. - Monitor service quality and technician performance to ensure compliance with company standards and customer expectations. - Gather post-service feedback from customers to enhance service delivery and address satisfaction issues. - Generate regular reports on service activities, technician performance, and customer satisfaction for management review. - Address and resolve service-related issues promptly to ensure customer satisfaction. Qualifications: - Education: Diploma or Bachelor's degree in Electrical or Mechanical Engineering or a related technical field. - Experience: 2+ years of experience in service coordination, technical support, or a related field, preferably in the automotive or electronics industry. - Skills: Strong organizational skills, excellent communication abilities, proficiency in CRM software, and Microsoft Office. - Knowledge: In-depth understanding of electrical or mechanical systems relevant to automotive or electronics service operations. Additional Company Details: At Speedways Electric, we offer career growth opportunities, extensive training programs, mentorship, and clear career progression paths. Join our innovative work environment and collaborate with industry experts who value creativity, problem-solving, and forward-thinking solutions. Be part of a company dedicated to sustainability and making a positive impact on the environment through sustainable practices and products. We look forward to your application and the possibility of you joining the Speedways Electric family! Role Overview: Welcome to Speedways Electric! We are a leading innovator in the electric vehicle industry, dedicated to driving sustainable mobility solutions. Our team at Speedways Electric is committed to innovation, quality, and environmental responsibility, striving to create cutting-edge electric vehicles that contribute to a greener future. Join us in revolutionizing transportation and making a positive impact on the world. Key Responsibilities: - Coordinate service appointments, allocate tasks to technicians, and ensure timely responses to service requests. - Act as the primary contact for customer inquiries, providing accurate information and updates on service status. - Maintain detailed service records, including customer interactions, completed repairs, and pending requests in the CRM system. - Manage resource allocation and technician schedules to optimize efficiency and meet service deadlines. - Monitor service quality and technician performance to ensure compliance with company standards and customer expectations. - Gather post-service feedback from customers to enhance service delivery and address satisfaction issues. - Generate regular reports on service activities, technician performance, and customer satisfaction for management review. - Address and resolve service-related issues promptly to ensure customer satisfaction. Qualifications: - Education: Diploma or Bachelor's degree in Electrical or Mechanical Engineering or a related technical field. - Experience: 2+ years of experience in service coordination, technical support, or a related field, preferably in the automotive or electronics industry. - Skills: Strong organizational skills, excellent communication abilities, proficiency in CRM software, and Microsoft Office. - Knowledge: In-depth understanding of electrical or mechanical systems relevant to automotive or electronics service operations. Additional Company Details: At Speedways Electric, we offer career growth opportunities, extensive training programs, mentorship, and clear career progression paths. Join our innovative work environment and collaborate with industry experts who value creativity, problem-solving, and forward-thinking solutions. Be part of a company dedicated to sustainability and making a positive impact on the environment through sustainable practices and products. We look forward to your application and the possibility of you joining the Speedways Electric family!
