Service Coordinator

BACK OFFICE COORDINATOR

Reports To: Management

Salary Range: 15K to 30K

Location : Andheri, Mumbai

Position Purpose:

A Back Office Coordinator’s role is, supporting the Service Engineer team in attaining monthly and annual targets through proposal writing, contract development, and effective communication with the new and existing clients, external distributors, representatives and agents. A Back Office Coordinator resolves all complex inquiries from the clients and ensures customer satisfaction.

Essential Duties and Responsibilities: -

• Communicate effectively with Service Team and their clients also with the foreign principals to maintain existing relationships.
• Providing sales and administrative support through various office duties such as answering the phone, making calls to vendors, managing calendars, scheduling site visits for Engineer, etc.
• Supporting the service team in attaining set targets
• Preparing monthly, weekly or daily analysis as instructed by the Director of Sales
• Input new Lead inquiries into the company’s database and update program files in the database as needed.
• Maintaining files and records with effective filing systems Maintaining an efficient work environment while contributing to the overall success of the organization
• Coordinating and responding to all requests of internal meetings
• Assisting in the implementation of service strategy as prepared by the Service Head.
• Retain a knowledge of venues, restaurants, tours, etc. to provide accurate assessment of particular needs of service team.
• Create proposals and contracts that accurately reflect the services requested. This includes: word processing, creative writing, costing and research
• Follow up with clients for the orders, payment follow up, etc.

Skills and Specifications: -

• Excellent polite and persuasive communication skills -
• Passionate, hard worker and well organized professional with power to prioritize and multitask
• Should exert sound judgment, discretion and preserve confidentiality
• Ability to meet deadlines
• Good liaison with all other department members
• Able to work in team and willing to put up to team
• Pays attention to detail
• Flexiblity in work
• Able to operate in different work conditions such as on-site, off site
• Able to work alone
• Can work well in a fast-paced environment
• Self-Starter who is proactive and motivated.

Education and Qualifications:

• Bachelor’s degree in Commerce, etc
• 1-3 years of industry experience or a related customer service experience required
• Computer skills - Ms-Excel, word, MS windows, Internet, and Power point, Ms. Outlook
• Good Typing Skill

Compensation

Fulltime

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Application Question(s):

• Are you comfortable with the location?

Experience:

• Back Office Coordinator: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Application Deadline: 30/07/2025
Expected Start Date: 03/08/2025