Service Coordinator

🧰 Job Title: Service Coordinator – Company: Servsy (India’s Trusted After-Sales Service Partner Network) Location: pan India & (Bangalore / Chennai / Hyderabad / Kochi / Coimbatore) Experience: 1–3 Years (Home Appliances / Consumer Electronics Industry preferred) Salary: ₹15,000 – ₹20,000 per month (Negotiable based on experience) About Servsy:Servsy is building India’s No.1 After-Sales Service Network for Home, Kitchen, and Consumer Electronics brands. We partner with brands, service centers, and technicians to deliver fast, reliable, and transparent service experiences across 19,000+ pincodes. We are now hiring Service Coordinators to manage brand calls, coordinate field teams, and ensure top-quality service for our customers. 🎯 Key Responsibilities:Coordinate between brand, customer, and service centers/technicians for installation and repair calls. Assign and track service calls based on technician skillset and location coverage. Monitor TAT (Turn Around Time) and follow-up to ensure calls are completed within timelines. Update CRM with real-time status — start, in-progress, completed, or pending calls. Escalate critical cases and ensure smooth communication between customer and brand. Maintain service reports and call logs accurately. Support field operations with spare requests and warranty validations. Work closely with regional managers to ensure customer satisfaction above 90%. 💡 Key Requirements:Graduate or Diploma holder (preferred in any discipline). 1–3 years of experience in Service Coordination / Customer Service / Operations. Experience in Home Appliances or Electronics Service industry preferred. Strong communication skills in English + Regional Languages (Tamil, Telugu, Kannada, Malayalam). Proficient with MS Excel, CRM software, WhatsApp Business & ticketing tools. Must be process-oriented, organized, and able to handle pressure. 📈 What We Offer:Competitive salary + performance incentives. Monthly bonus: ₹100 incentive per call closed same-day (speed-based reward). Growth opportunities to Regional Service Manager / Operations Head. Training & certification from Servsy Academy. Be part of India’s fastest-growing After-Sales Service platform. 📞 How to Apply:Send your updated resume to hello@servsy.in or WhatsApp Ashish Singh (Business Head) at +91 9266985775 Subject Line: “Application for Service Coordinator – South India”