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Service Analyst

10 - 15 years

2 - 4 Lacs

Noida

Posted:3 days ago| Platform:

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Skills Required

service management reporting reliability strategy vision data automation analytics maintenance leadership consulting benchmarking metrics trending support governance agile

Work Mode

On-site

Job Type

Part Time

Job Description

Noida,Uttar Pradesh,India Job ID 767870 Join our Team About this opportunity: The Service Analyst / Delivery manager for Service Line Operate Service Management is a key Individual Contributor position reporting to the Head of Service Reliability, and a member of Service Line Operate Service Management Team. The Service Analyst supports the functional strategy and execution providing insight and vision to the organization. Collaborating closely with the other Heads of department and Individual Contributors in Service Management and SLOP to ensure E2E strategy and success of the delivery. What you will do : The Service Analyst for Service Line Operate Service Management inspires the organization to maintain a strong reactive, proactive and predictive capability for resolving & anticipating service failures, fixing problems & responding to events by leveraging data driven operations, automation, data modelling and machine insights, analytics & machine capability to guide fast root cause fixes & predictive maintenance through fully embedded delivery solutions through following activities: Engage directly with senior leadership, contributing to strategic forums and influencing top-level decision-making. Play a key role in addressing complex, cross-functional business challenges that shape the organization’s direction. Supporting and consulting for our customers and sales activities to ensure capabilities and requirements are understood and developed to meet customer expectations. Ensuring Service Management data and process requirements and needs are appreciated, and processes developed within the wider data management community. Communicate E2E Service Management strategy to relevant stakeholders. Help build roadmap for Single Source of Truth (SSoT) and Benchmarking for key metrics in operations. Operationalize SSoT and Benchmarking platforms for trending and analyzing all available metrices on the E2E Service delivery within Service Management. Enhance how we deliver services and enhance how we manage data within the environment. Develop relationships with internal and external stakeholders to initiate actions, provide results and meet customers’ expectations. Support the Head of Service Reliability and Service Operations Governance on Service issues both internally and in customer meetings. Responsible for adherence to Service Line Operate Ways of Working, Processes, and Tools. The skills you bring: Education: BE/ B.Tech (Telecommunication/ Computer Science) / MBA Years of experience: 10-15 years and above. Experience in Managed Service roles across organization functions in BAs and MAs. Strong knowledge and experience in Service Management & good knowledge and experience in Service and Business Analytics. Strong knowledge on Ericsson Policies, Directives, and Guidelines. Driven by the following behaviours: Data driven, Agile, Automation, Value Focus, Innovation Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

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