Service Advisor Team Lead

Job Description

Role & responsibilities We are hiring a Service Advisor / Floor In charge / Service Engineer. :To Manage the mechanical activities in the workshop as well as capable to handle the Technicians and Mechanics staff on daily basis. 1. To handle the Mechanics & technicians staff in the Workshop of TATA MOTORS Dealership. 2. After sales Vehicle maintenance service to the customer. 3. Service Advising to the customer 4.create / Open a Job card and Billing for the work done vehicle. 5. Manage the technicians and team handling. 6. on-site support coordination. 7. Ready Vehicle on time as per Scheduled service and Handover to the customer. 8. Close the JC on time. 9. CRM DMS Knowledge Required. 10.Daily Reporting to the Workshop Manager of Vehicle In-Out and On-site support. Key Responsibilities (with emphasis on operational aspects): 1.Customer Front-End & Job Card Opening: * Warmly greeting customers and actively listening to their vehicle concerns and service requirements. * Conducting thorough initial vehicle inspections and documenting all reported issues accurately. * Proficiently opening job cards on the Dealer Management System (DMS), ensuring all customer details, vehicle information, reported complaints, and initial service requests are captured precisely. * Explaining the diagnostic and repair process to customers and setting clear expectations for service timelines. * Providing accurate cost estimates for recommended services and obtaining customer approval for all work. 2. Workshop Coordination & Technician Handling: * Acting as the primary liaison between customers and the workshop technicians/mechanics. * Effectively communicating job card details, customer concerns, and desired outcomes to technicians. * Prioritizing and assigning job cards to technicians based on skill, workload, and promised delivery times. * Monitoring the progress of all vehicles in the workshop, pro-actively identifying and resolving potential delays. * Facilitating communication between technicians and customers regarding additional repairs, part availability, and service updates. * Ensuring technicians adhere to standard operating procedures and quality guidelines. 3.Vehicle Ready & Timely Delivery: * Proactively managing the service workflow to ensure vehicles are serviced and ready for delivery within the promised timelines. * Coordinating final inspections and quality checks before a vehicle is declared "ready." * Notifying customers promptly when their vehicle is ready for pick-up. * Addressing any last-minute customer queries or concerns during vehicle handover. 4. Job Card Closing & Billing: * Accurately closing job cards on the DMS upon completion of service, ensuring all completed work, parts used, and labor charges are correctly entered. * Preparing and presenting comprehensive and transparent invoices to customers, explaining all charges in detail. * Processing payments efficiently and ensuring all financial transactions are recorded correctly. * Handling warranty claims and service contract processing accurately. 5.Reporting & Managerial Communication: * Generating regular reports on service progress, pending jobs, customer satisfaction, and workshop efficiency using the DMS. * Providing timely and accurate reports to the Service Manager on daily operations, challenges, and key performance indicators (KPIs). * Highlighting any critical issues, customer feedback, or operational bottlenecks to the management for timely resolution. * Actively participating in daily/weekly team meetings and contributing to process improvement initiatives. 6. Qualifications & Experience: * Educational Background: Diploma or Bachelor's degree in Automobile Engineering, Mechanical Engineering, or a related technical field is highly preferred. * Experience: * Minimum of 3-5 years of experience as a Service Advisor in an automotive dealership, with a proven track record of managing end-to-end service operations. * Demonstrable experience in job card opening, closing, and billing processes within a dealership environment. * Previous experience with a Tata Motors dealership or a strong understanding of Tata Motors vehicle systems and service protocols is a significant advantage. * Experience in efficiently managing and coordinating with a team of mechanics/technicians. 7. Technical Knowledge: * Strong understanding of automotive mechanical and electrical systems. * Ability to interpret technical information and translate it into easily understandable terms for customers. * Familiarity with diagnostic equipment and workshop operations. 8. Operational & Administrative Skills: * Exceptional proficiency in using Dealer Management Systems (DMS) for job card management, billing, scheduling, and reporting. * Strong organizational skills with a keen eye for detail and accuracy in documentation. * Excellent time management and multi-tasking abilities to manage a busy service bay. * Ability to work under pressure and meet tight deadlines for vehicle delivery. 9. Customer Service & Communication: * Outstanding interpersonal and communication skills, both verbal and written. * Proven ability to build strong customer relationships and handle customer inquiries/complaints with professionalism and empathy. * Strong negotiation and persuasion skills to effectively upsell services and parts. 10. Reporting & Analytical Skills: * Ability to analyze data from the DMS and generate meaningful reports. * Basic analytical skills to identify trends and areas for improvement in service operations. Other Posts Are also Available in SINGH AUTO CNETER PVT LTD - TATA MOTORS DEALERSHIP can also apply for it via Email or call. 1. FLOOR INCHARGE 2. PARTS MANAGER. 3.TECHNICIANS / DIAGNOSTIC INCHARGE Preferred candidate profile. Required a Service Advisor and Floor Manager , having Knowledge about TATA MOTORS -Dealership service maintenance activities. We are looking for a highly organized, customer-focused, and operationally strong Service Advisor to join our dynamic team at a Tata Motors Dealership. The ideal candidate will be instrumental in ensuring smooth service operations, from initial customer interaction to final vehicle delivery, while maintaining high standards of customer satisfaction and efficient workflow within the workshop. Venue: Singh Auto Center Pvt. Ltd. - Hardibazar, Korba(CG). Contact Person : 7869225847 , 8602694458