Service Advisor

The Service Advisor plays a crucial role as the intermediary between the customer and the workshop team, ensuring a seamless service experience. Your responsibilities include understanding customer concerns, creating job cards, coordinating repairs, providing updates, and ensuring high levels of customer satisfaction to foster customer retention. You will interact with customers in a professional manner, attentively listen to their service or repair issues, gather detailed information about vehicle problems, and provide expert advice on service requirements and recommended repairs. It will be your responsibility to accurately prepare job cards using the Dealer Management System (DMS), detailing customer complaints, additional observations, and required work. In your role, you will collaborate with floor supervisors and technicians to prioritize and schedule jobs, monitor job progress, and communicate updates to customers promptly. Timely delivery of vehicles as committed is essential. Moreover, you will be expected to suggest value-added services, packages, or Annual Maintenance Contracts (AMC), and recommend accessories or services to customers without compromising their trust. Your duties will also involve keeping customers informed about additional findings, cost estimates, seeking approvals, performing final checks, ensuring the vehicle is cleaned and ready for delivery, and explaining completed work and billing clearly. Following service completion, you will gather customer feedback to ensure satisfaction and address any grievances or escalate them to higher authorities when necessary. Ideally, you should hold a Diploma or Degree in Automobile/Mechanical Engineering, accompanied by at least 3 years of experience in automobile service advisory or customer-facing roles. A strong understanding of vehicle systems and service processes is essential, along with excellent communication, interpersonal, and problem-solving skills. Proficiency in Dealer Management System (DMS)/Customer Relationship Management (CRM) software and MS Office is preferred. Key competencies for this role include a customer-centric approach, effective communication and listening skills, adept time management, sales orientation, attention to detail, and conflict resolution abilities. This is a full-time position, offering cell phone reimbursement as a benefit, with a day shift schedule and work location on-site.,