Server

Role & responsibilities

You will be responsible for delivering exceptional F & B service to guests by promptly attending to their needs, providing product knowledge, and ensuring a warm and welcoming environment. The role requires enthusiasm, teamwork, attention to detail, and an unyielding commitment to guest satisfaction.

• Greet customers with warmth, professionalism, and a positive attitude.
• Present menus, answer questions, and make knowledgeable recommendations.
• Accurately take customer orders and input them into the POS system.
• Ensure timely service of food and beverages to the correct table or customer.
• Maintain cleanliness and hygiene of tables, service areas, and workstations.
• Follow all health, hygiene, and safety protocols as per company policy.
• Collaborate effectively with kitchen and barista teams to ensure smooth operations.
• Upsell menu items and promote ongoing offers or featured products.
• Address and resolve customer feedback or concerns with empathy and tact.
• Ensure all bills are correctly processed and payments received promptly.
• Refill condiments, stock supplies, and replenish inventory as needed.
• Report any equipment malfunctions or maintenance issues to the supervisor.
• Adhere to the grooming standards and uniform policy of the coffeeshop.
• Participate in pre-shift briefings, training sessions, and team meetings.