Server and Infrastructure Engineer

With over 10 years of experience, you will be responsible for supporting and managing critical IT systems, including servers, networks, storage, and virtualization environments. Your role will involve implementing and maintaining monitoring solutions to ensure maximum availability and uptime of both in-house and cloud-based systems. You will work across a diverse range of client infrastructures, primarily utilizing Windows Server and related applications, while also supporting Linux and Apple-based environments.

Key Responsibilities:

• Day-to-day support of servers, networks, storage, and virtualization setups
• Analyse/troubleshoot and provide 3rd line support on infrastructure issues
• Provide 3rd line technical support for infrastructure issues, ensuring prompt resolution and minimal downtime.
• Manage, maintain, and optimize Windows Server, Hyper-V, VMware, and Proxmox, as well as cloud-based infrastructure.
• Support and troubleshoot server hardware, virtualization, and enterprise storage systems.
• Maintain and improve Active Directory, Entra ID, Group Policy, and Intune device management.
• Oversee system performance, patching, monitoring, and security updates.
• Manage and monitor backup and disaster recovery solutions.
• Manage and troubleshoot networking equipment, including Cisco, Meraki, Aruba, Unifi, and WatchGuard.
• Monitor and maintain LAN, WAN, VPN, and wireless network infrastructure.
• Configure and manage DNS, DHCP, VLANs, and routing.
• Support security best practices, including firewall administration, endpoint protection, and compliance.
• Administer and support Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
• Manage Microsoft Intune for device compliance, mobile management, and application deployment.
• Support and optimize Azure services, including Entra ID, virtual machines, and hybrid integrations.
• Troubleshoot hybrid cloud environments and ensure seamless connectivity.
• Act as an escalation point for 1st/2nd line engineers.
• Liaise with vendors and partners to resolve complex technical issues.
• Maintain accurate documentation for systems, configurations, and incident resolution.
• Collaborate with internal teams and the Cyber Security function on security and compliance initiatives.

Required Skills & Experience:

• 10+ years proven experience in a senior server and infrastructure or 3rd line IT support role.
• Strong background in VMware administration and troubleshooting.
• Microsoft Azure and Microsoft 365 administration expertise.
• Hands-on with Intune and modern device management.
• Strong understanding of Windows Server, Active Directory, Group Policy, DNS, DHCP, VPNs, and VLANs.
• Networking knowledge with Cisco, Meraki, Aruba, Unifi, and WatchGuard firewalls, routers, and switches.
• Security-focused, with patch management, endpoint security, and firewall skills.
• Strong troubleshooting and analytical skills.
• Excellent communication skills with conversational/good English.
• Flexibility to work in the UK/EU time zone.

Preferred Qualifications:

• Microsoft and other certifications pertinent to the role.
• Degree-level education.

Benefits:

• Two salary reviews in the first year.
• Annual loyalty bonus.
• 25 days paid annual leave.