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Senior Voice Process Executive

Senior Voice Process Executive

Panacorp Software Solutions

0 - 5 years

2 - 5 Lacs

Nagercoil Kanniyakumari

Posted:3 weeks ago| Platform:

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Skills Required

fluent english customer service customer complaints quality analysis voice process quality control team handling customer care training quality monitoring sales customer support team leading quality assurance call monitoring customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job TitleVoice Process Executive Roles and Responsibilities: - Answer incoming calls from customers and assist them with their queries or issues. - Provide information about products or services to customers. - Resolve customer complaints or direct them to the right department if needed. - Maintain a friendly and professional attitude while speaking with customers. - Ensure customer satisfaction by solving their problems efficiently. - Follow guidelines and scripts during customer interactions. - Record call details and customer feedback accurately. - Work in a team and communicate effectively with coworkers and managers. - Meet daily or weekly performance targets for call handling and customer satisfaction. Skills Required: - Good communication skills (fluent in English or any other language, depending on the company). - Patience and active listening skills. - Ability to stay calm under pressure. - Basic computer knowledge (for entering customer information and handling systems).

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