Job Description

Job Title: Senior Manager Underwriting Location: Mumbai Experience Required: 6 – 8 Years Function: Operations / Underwriting Qualification: Graduate (Postgraduate preferred) Role Summary We are seeking an experienced underwriting professional to lead and manage the distribution function within the underwriting department. The role demands strong expertise in risk assessment, turnaround time (TAT) adherence, sales support, complaint resolution, and cross-functional collaboration to ensure high-quality underwriting service delivery. Key Responsibilities Underwriting Leadership : Oversee end-to-end underwriting for new business and policy revival cases, ensuring accuracy, risk management, and timely decision-making. TAT & Quality Control : Monitor and enforce turnaround time and quality metrics for underwriting cases in alignment with service level agreements (SLAs). Productivity & KPIs : Drive performance for self and team against defined productivity and quality KPIs. Process Management : Contribute to process improvements, automation initiatives, and efficiency gains through system enhancements (e.g., Life Asia). Complaint & Query Resolution : Address and resolve complaints from internal stakeholders (e.g., sales teams) and external partners (e.g., banks, distribution partners) proactively. Sales Support : Manage underwriting query inboxes to support sales queries and ensure effective communication with distribution teams. System Implementation & Testing : Participate in UAT, BRS review, and other system enhancement activities related to underwriting platforms. Team Training & Development : Provide coaching, mentoring, and knowledge transfer to team members, enabling skill development and adherence to underwriting standards. Data Analysis & Reporting : Leverage data to identify trends, support decision-making, and drive operational efficiency. Collaboration : Coordinate with branch operations and sales teams to ensure seamless execution of underwriting and service processes. Preferred Skills & Competencies Strong leadership and team management experience. In-depth knowledge of life insurance underwriting processes and risk assessment. Familiarity with underwriting platforms, particularly Life Asia . Proficient in data management , reporting, and root cause analysis. Experience in sales collaboration , service delivery, and stakeholder management. Exposure to project management and automation initiatives . Excellent communication and interpersonal skills . Ability to handle complaints and queries with professionalism and responsiveness. Process-driven with attention to detail and quality.