Senior Telecaller

The Senior Telecaller will be responsible for handling inbound & outbound calls, managing customer inquiries, generating leads, and supporting the sales/service team. The role requires excellent communication skills, strong product understanding, and the ability to guide customers in the automobile domain.

Key Responsibilities

1. Customer Handling

• Attend inbound calls and assist customers with product/service inquiries
• Provide complete information about automobiles, spare parts, pricing, features, and offers
• Guide customers through vehicle/service booking procedures

2. Lead Generation & Follow-up

• Call potential customers from database and generate qualified leads
• Maintain follow-up with warm leads to convert into showroom visits or service bookings
• Track and update lead status in CRM/Excel

3. Sales Support

• Coordinate with Sales Executives and Service Advisors for customer appointments
• Share quotations, brochures, and offer details with interested customers
• Assist in cross-selling and up-selling automotive products/services

4. Complaint Handling

• Handle customer complaints professionally and forward them to the concerned department
• Ensure timely resolution and maintain customer satisfaction

5. Reporting & Documentation

• Maintain daily call logs, follow-up sheets, and lead reports
• Submit daily/weekly performance reports to the Team Leader/Manager
• Update customer details accurately in CRM/ERP system

Required Skills & Competencies

• Excellent verbal communication in Hindi & English
• Strong persuasion, negotiation, and customer handling skills
• Ability to understand technical details of automobiles
• Good command over CRM tools, Excel & call administration
• Confident, energetic, and target-oriented

Qualification & Experience

• Minimum 12th / Graduate (Any Stream)
• 2–3 years of telecalling experience (Automobile sector preferred)
• Experience in sales, service reminders, insurance follow-ups, or spare parts calling is a plus

Salary & Benefits

• (15000-25000) + incentives
• Performance-based rewards
• Friendly and growth-oriented work environment
• Training and skill development

How to Apply?

jobs@autojagat.com

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Telecalling : 2 years (Required)

Language:

• English (Required)

Work Location: In person