2 - 5 years
7 - 10 Lacs
Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Assist customers technical requests and take care of any technical issues
Build strong customer relationships, especially with key customer stakeholders and Partners
Always strive to provide exceptional customer experience
Manage customer expectation and lead them to customer satisfaction
Keep track of key account metrics
Communicate the progress to both internal and external stakeholders
Take initiatives in identifying growth opportunities
Collaborate with our team to achieve sustainable growth
Answering product-related queries in a timely manner.
Train customers to use products effectively
Analyse customers needs and suggest upgrades or additional features to meet their requirements
Establish best practices
Proven 2+ years of work experience as a Customer Success Manager or as a Technical Support Engineer and Sr. Technical Support Engineer
Understanding of Software development life cycle and bug life cycle.
Strong understanding on all mobile device platforms and mobility terminology.
Knowledge of current mobile device trends in the market.
Experience in managing multiple accounts as dedicated account Owner
An ability to gasp customers’ needs and suggest timely solutions
Good time-management skills
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Hand on experiences with MDM, UEM products
42gears Mobility Systems
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