This position is posted by Jobgether on behalf of Dremio. We are currently looking for a Senior Technical Support Engineer in India.This role offers an exciting opportunity to provide expert technical support for a cutting-edge unified lakehouse platform used by leading global enterprises. You will be instrumental in resolving complex customer issues, optimizing platform performance, and ensuring customers achieve long-term success. Working closely with support, product, and engineering teams, you will leverage your deep technical knowledge and strong problem-solving skills in a fast-paced, collaborative environment. This position is ideal for someone passionate about customer success and eager to tackle challenging technical problems that drive innovation.
Accountabilities:
- Deliver high-quality technical support for complex issues across the platform, ensuring timely and effective resolutions
- Lead critical escalations and provide detailed root cause analyses with actionable mitigation strategies
- Troubleshoot and resolve technical problems through log analysis, configuration review, and deployment examination
- Document customer environments and provide tailored proactive support recommendations
- Share best practices, performance tuning tips, and architectural advice to improve reliability
- Contribute to internal knowledge bases, diagnostic tools, and automation scripts to enhance team efficiency
- Collaborate with Product and Engineering teams to advocate for customers, influence roadmaps, and help resolve product bugs
Requirements
- 8+ years of experience in technical support or similar customer-facing engineering roles
- Strong background in database administration (RDBMS/MPP) and distributed systems
- Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes)
- Proficiency with Linux command-line tools and scripting languages such as Shell and Python
- Familiarity with authentication and security frameworks like LDAP, Kerberos, SSL/TLS, and SSO/OAuth
- Excellent communication, collaboration, and time management skills
- Ability to work effectively under pressure with strong problem-solving skills
- Bachelor's or Master's degree in Computer Science, Engineering, or related field (or equivalent experience)
- Nice to have: NOC/datacenter experience, REST API programming, non-relational database knowledge, and troubleshooting ODBC/JDBC
Benefits
- Competitive salary and performance-based rewards
- Opportunity to work with cutting-edge technologies in a dynamic, innovative environment
- Supportive team culture valuing accountability, clear communication, and continuous learning
- Flexible work arrangements within India
- Comprehensive healthcare and wellness benefits
- Career development and growth opportunities
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!
