Senior Technical Support Engineer

Job Title: Senior Technical Support Engineer

Job Overview

We are seeking an experienced and highly skilled Senior IT Support Engineer to lead and

enhance our IT operations. The ideal candidate will have a strong technical background,

including hands-on experience with cloud platforms, advanced troubleshooting skills, and the

ability to mentor junior team members. This is a key role that ensures the reliability and

efficiency of our IT infrastructure while driving innovation through cloud technologies.

Key Responsibilities

Technical Leadership:

o Act as the primary point of escalation for complex technical issues.

o Provide guidance and mentorship to junior IT support staff.

System and Network Administration:

o Manage and maintain IT systems, including servers, desktops, laptops, and peripherals.

o Configure and monitor network infrastructure, including firewalls, routers, switches, and VPNs.

o Implement and maintain IT security measures, including endpoint protection and access control.

Cloud Platform Management:

o Administer and optimize cloud environments such as AWS.

o Ensure smooth integration of cloud services with on-premises infrastructure.

o Manage cloud-based backup and disaster recovery solutions.

IT Projects:

o Lead and execute IT projects such as system upgrades, migrations, and cloud deployments.

o Collaborate with cross-functional teams to assess and implement new technologies.

Incident Management:

o Monitor and troubleshoot IT systems to minimize downtime and ensure high availability.

o Document and analyze recurring issues to develop long-term solutions.

IT Asset Management:

o Maintain and update IT hardware and software inventory.

o Evaluate and recommend new tools and technologies to enhance IT operations.

Skills and Qualifications

Technical Skills:

o Proficiency in administering and troubleshooting Windows and Linux.

o Strong knowledge of networking protocols and tools (e.g., TCP/IP, DNS, DHCP, VPN).

o Expertise in cloud platforms such as AWS.

o Familiarity with virtualization technologies (e.g., VMware, Hyper-V).

o Experience with IT security frameworks and best practices.

Soft Skills:

o Strong communication and interpersonal abilities.

o Leadership and project management skills.

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person