Senior Team Member - Credit & Collect

How will you make an impact in this role?

-Fraud Disputes is a blend set-up for India market in an extremely professional, responsive, and competent manner.

 -Handle incoming and outgoing calls related to claims processing, providing excellent customer service and support.

-Review and analyze claims to ensure accuracy and compliance with company policies and regulations.

-Process claims efficiently and accurately within the designated time frames.

-Resolve claim issues and discrepancies by conducting thorough investigations

-Analyze and decide on accepting or rejecting a fraud claim.

-Claim Processing

-Prior experience in phone/ email servicing required.

-Handle complaints from Card members and Business Partners on email.

-Identify gaps in processes and suggest for improvement plan where applicable.

-Processing of fraud

-Ensure compliance with Banking rules, Regulations & Procedures

-Task to Be Completed Timely and Accurately Ensuring Compliance with Internal and External Policies, Procedures and Local Laws.

-Team Player with Excellent Communication Skills Are Essential.

-Works with peers and leadership by communicating fraud trends and sharing ideas and information.

Minimum Qualifications:

 -Minimum Graduate

-Previous experience in claims processing, customer service, or a related field.

 -Strong analytical skills with attention to detail.

-Excellent verbal and written communication skills.

-Ability to handle high call volumes and manage multiple tasks efficiently.

-Proficient in using computer systems and software related to claims processing.

-Strong problem-solving abilities and a customer-focused mindset.

-Ability to work independently and as part of a team.

-Time management and ability to perform under pressure conditions.

-The American Express competencies that are relevant for this role are: - Delivers to our customers and shareholders.

-Communicates effectively.

-Works well in teams and co-operates across departments.

-Builds and leverages relationships.

-Shifts & Week-Off's- Rotational 24*7

Preferred Qualifications:

-Builds and leverages relationships.