Senior Team Member - Credit & Collect

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us de f ine the future of American Express.

How will you make an impact in this role?

• Fraud Disputes is a blend set-up for India market in an extremely professional, responsive, and competent manner.

-Handle incoming and outgoing calls related to claims processing, providing excellent customer service and support.

• Review and analyze claims to ensure accuracy and compliance with company policies and regulations.

• Process claims efficiently and accurately within the designated time frames.

• Resolve claim issues and discrepancies by conducting thorough investigations

• Analyze and decide on accepting or rejecting a fraud claim.

• Claim Processing

• Prior experience in phone/ email servicing required.

• Handle complaints from Card members and Business Partners on email.

• Identify gaps in processes and suggest for improvement plan where applicable.

• Processing of fraud

• Ensure compliance with Banking rules, Regulations & Procedures

• Task to Be Completed Timely and Accurately Ensuring Compliance with Internal and External Policies, Procedures and Local Laws.

• Team Player with Excellent Communication Skills Are Essential.

• Works with peers and leadership by communicating fraud trends and sharing ideas and information.

Minimum Qualifications:

-Minimum Graduate

• Previous experience in claims processing, customer service, or a related field.

-Strong analytical skills with attention to detail.

• Excellent verbal and written communication skills.

• Ability to handle high call volumes and manage multiple tasks efficiently.

• Proficient in using computer systems and software related to claims processing.

• Strong problem-solving abilities and a customer-focused mindset.

• Ability to work independently and as part of a team.

• Time management and ability to perform under pressure conditions.

-The American Express competencies that are relevant for this role are: - Delivers to our customers and shareholders.

• Communicates effectively.

• Works well in teams and co-operates across departments.

• Builds and leverages relationships.

-Shifts & Week-Off's- Rotational 24*7

Preferred Qualifications:

-Builds and leverages relationships.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.