Senior Team Member - Credit & Collect

AMERICAN EXPRESS

2 - 12 years

8 - 9 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

analytical skills compliance time management focus banking customer service management claims processing servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

-Fraud Disputes is a blend set-up for India market in an extremely professional, responsive, and competent manner.
-Handle incoming and outgoing calls related to claims processing, providing excellent customer service and support.
-Review and analyze claims to ensure accuracy and compliance with company policies and regulations.
-Process claims efficiently and accurately within the designated time frames.
-Resolve claim issues and discrepancies by conducting thorough investigations
-Analyze and decide on accepting or rejecting a fraud claim.
-Claim Processing
-Prior experience in phone/ email servicing required.
-Handle complaints from Card members and Business Partners on email.
-Identify gaps in processes and suggest for improvement plan where applicable.
-Processing of fraud
-Ensure compliance with Banking rules, Regulations & Procedures
-Task to Be Completed Timely and Accurately Ensuring Compliance with Internal and External Policies, Procedures and Local Laws.
-Team Player with Excellent Communication Skills Are Essential.
-Works with peers and leadership by communicating fraud trends and sharing ideas and information.

Minimum Qualifications:

-Minimum Graduate
-Previous experience in claims processing, customer service, or a related field.
-Strong analytical skills with attention to detail.
-Excellent verbal and written communication skills.
-Ability to handle high call volumes and manage multiple tasks efficiently.
-Proficient in using computer systems and software related to claims processing.
-Strong problem-solving abilities and a customer-focused mindset.
-Ability to work independently and as part of a team.
-Time management and ability to perform under pressure conditions.
-The American Express competencies that are relevant for this role are: - Delivers to our customers and shareholders.
-Communicates effectively.
-Works well in teams and co-operates across departments.
-Builds and leverages relationships.
-Shifts & Week-Offs- Rotational 24*7

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