Senior Systems Operations Engineer ( L2 Application Support )

Senior Systems Operations Engineer (L2 Application Support / SRE/ Observability)

About this role:

• Wells Fargo is seeking a Senior Systems Operations Engineer.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Challenging Support Role in L1 & L2 / L3 involving Production Support and Deliversion, RCA on Recurring events, Automation, Solution Proposals along with BAU Support as per ITIL Framework Standards
• In this role
• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Deliver Production & Platform support involves being on standby for providing 24x7 support & Responsible to maintain high availability of the systems & applications
• Responsible for Driving SRE Initiatives (Automation, Instrumentation, Resiliency, Reliability and Stability Improvement)
• Responsible for Executing Compliance Related Remediations, Challenging Application Releases from quality and risk standpoint, Understanding and Solutioning over recurring issues by RCA
• Responsible for Change & Release Management & Be a gate keeper for making sure no releases issues by efficient review
• Support the complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/DBs/other technical products/services. Development of technical support strategies & plans; Automation & Instrumentation to enable efficiency in restoration & stability
• Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
• Evaluate SLA, identifies gaps, suggest changes to assure supporting SLAs. Performs complex migrations from development to production, upgrades, installations and/or configurations
• Problem Management identifying recurring/chronic issues & improvement areas & take initiative in implementing the innovative solution causing efficiency.
• Provides the ongoing operational support for the ETL platform & nightly batch jobs assuring application health & scheduled data loads / work arounds on time
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Additional Required Qualifications

• Core skills 4+ years in with Production Support experience. Strong in 3 tier application Concepts, with Load balancing, Veritas Clustering, Site minder Authentication, MQ integration, BI Publisher Integration hands on.
• Experience with engineering automation solutions using shell, PowerShell, and Python scripting.
• Good Knowledge in Unix/Linux OS, and shell scripting, DevOps, Autosys job setup and monitoring.
• Experience with Applications and Database (Oracle) Performance Tuning, Scaling, Security, Capacity Planning, Resiliency Best Practices.
• Basic knowledge of IHS, Apache Httpd, WebSphere Application Server, F5 concept, NAS/SAN storage.
• Worked on Venafi Certificate Management System.
• Good business communication skills in English.
• Good understanding of different monitoring tools like AppDynamics, Splunk, SiteScope, APM.
• System Knowledge & Analysis.
• Problem solving & critical thinking
• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• experience in Workflows / Java / ETLs
• Strong SQL Knowledge (Preferably SQL Server / Oracle)
• Understanding of Openshift and Cloud platforms
• Exposure to any SRE Concepts and Tools especially Monitoring / Observability / Automation tools (ITRS, AppD, Grafana, Kafka, Ansible)

Desired Qualifications:

• Any ETL (Preferably and SSIS) or Reporting (Preferably SSRS) Tools
• Experience in any of the technologies viz- (Java application support), Web Servers (related to IIS / TOMCAT / Weblogic) and Windows Servers concepts would be added advantage
• Experience or exposure to Infrastructure concepts (Nodes, Clusters, Physical Access hardware)
• Flexible and adapt to new technologies as quick leader as per project demand
• Exposure and Hands on over Scripting (Python, Powershell, Perl or Korn), BI Tools (Tableau / Power BI )
• ITIL V3 / Architectural exposure (recommended)