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2.0 - 6.0 years
0 Lacs
chennai, tamil nadu
On-site
As a technical subject matter expert, you will be responsible for providing in-depth knowledge and guidance to the internal team regarding system functionality, approaches, and solutions for system operations issues and performance enhancements. Your role will involve leveraging your existing expertise in various ways to support the team effectively. You will be tasked with developing the team's skills through both formal and informal training sessions. By conducting training programs, you will contribute to the continuous learning and professional growth of team members, ensuring they are equipped with the necessary skills to excel in their roles. Furthermore, you will be responsible for creating and managing knowledge repositories to capture lessons learned and advancements in the relevant domains. By maintaining these repositories, you will facilitate the sharing of knowledge and best practices within the team, fostering a culture of continuous improvement and innovation. This position is open in multiple locations, including Chennai. If you are a current Guardian colleague, please apply through the internal Jobs Hub in Workday.,
Posted 3 days ago
6.0 - 10.0 years
0 Lacs
haryana
On-site
In Digital Enterprise Sales, we are on a mission to empower our customers through the unique value of the Microsoft cloud. As a member of our globally-led, digital-first scale organization, aligned with partners, you will play a crucial role in supporting a dedicated set of customers to identify and achieve their business objectives through best-in-class digital engagement and partner co-selling. Working within our local subsidiaries or Digital Sales centers worldwide, you will have the opportunity to collaborate cross-functionally while embodying our Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving, and Learning. If you are customer obsessed and enthusiastic about digital-first solutions, we invite you to explore the possibilities within the Digital Enterprise Sales organization and experience the value we bring to our customers, partners, and each other daily. The Digital Enterprise Sales team at Microsoft drives growth by helping customers realize the value of the Microsoft Cloud. Leveraging a world-class connected sales and marketing platform, we utilize marketing insights to engage customers digitally and address their business challenges effectively. Powered by the latest innovations in Microsoft Azure, we aim to engage with customers, collaborate globally, and acquire and retain new business for Microsoft. As an Enterprise Digital Specialist within Digital Enterprise Sales, you will focus on our most important customers within the enterprise organization. Your responsibilities will include driving the execution of Microsoft's strategic business priorities, selling cloud services and platforms to managed customers, and fostering digital transformation momentum for our customers, partners, and Microsoft. This role offers flexibility, allowing you to work up to 50% from home, further enhancing work-life balance and productivity. Microsoft's overarching mission is to empower every individual and organization on the planet to achieve more. As part of our team, we cultivate a growth mindset, innovate to empower others, and collaborate to achieve our shared objectives. Grounded in our values of respect, integrity, and accountability, we strive to create an inclusive culture where everyone can thrive both at work and beyond. Responsibilities: - Demonstrate proven experience in cloud technology-related sales or consulting, specifically in Applications and Infrastructure. - Embrace a Customer First Mindset by engaging with customers and key decision-makers, delivering a connected customer engagement experience, and driving customer satisfaction through digital sales excellence. - Act as a trusted advisor, influencing customer decisions to adopt Microsoft Azure solutions by aligning the appropriate solutions, partners, programs, and resources to guide them in their decision-making processes. - Collaborate with Digital Specialists, extended sales teams, and partners to conduct business analysis, pursue high-potential customers, and develop a target list of potential businesses. - Lead technical demonstrations of Azure solutions, collaborate with account teams and partners to track, qualify, and expand new opportunities, and build pipeline. - Engage in conversations with customers to introduce how other workloads could enable digital transformation aligned with the customer's industry. - Build relationships with leadership and field stakeholders to enable team success across internal and external stakeholders and drive deal closure. Qualifications: Required/Minimum Qualifications: - 6+ years of technology-related sales or account management experience. - OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience. Preferred Qualifications: - Additional or Preferred Qualifications: - Subject matter expertise in any of the following preferred areas: Systems Operations/Management, IT Infrastructure, Software design or development, SQL, NoSQL databases, Data Governance, Competitive Landscape, and Partnerships. Please note that benefits and perks may vary based on your employment status with Microsoft and the country where you are based.,
Posted 4 days ago
4.0 - 6.0 years
7 - 17 Lacs
Bengaluru
Work from Office
About this role: Wells Fargo is seeking a Senior Systems Operations Engineer. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow In this role, you will: Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area Contribute in increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability Required Qualifications: 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Lead and participate in incident response activities, including identifying, investigating, and resolving incidents to minimize impact on service availability and performance. Conduct post-incident reviews (postmortems) to identify root causes and implement preventative measures. Define and monitor SLOs and SLIs for critical services to ensure they meet performance and reliability targets. Regularly review and adjust these metrics as necessary Continuously evaluate and improve processes, tools, and infrastructure to enhance reliability, efficiency, and scalability. Stay up-to-date with industry trends, emerging technologies, and best practices, and drive innovation within the organization. Monitor system health and performance using monitoring tools and alerting systems, and respond promptly to alerts and incidents. Drive efficiency by automating repetitive tasks and processes. Evaluate and implement technology options for managing our enterprise SaaS products in the cloud. Enhance our platform by identifying areas for improvement based on monitoring data. Work closely with the development team to create a development environment that fosters productivity and innovation. Propose and drive adoption of new solutions that enhance our platform. Job Expectations: Hold a Bachelor degree in Engineering or a related field. Minimum 4 years of relevant experience in Platform Engineering, SRE, and/or DevOps in production environments. Expertise in Clous setup with 3+ years of hands-on experience. Proven track record of owning the uptime of distributed cloud-based systems. Possess at least 3 years of experience with scripting languages and related automation projects. Experience in building and using Observability frameworks for a microservice based distributed cloud setup with tools such as Prometheus, Grafana, AppDynamics, Splunk etc. Proficient in setting up and managing CI/CD pipelines and deployment tools (e.g., Jenkins, Git, GitHub etc). Strong Database knowledge is required :Oracle MongoDB Experienced is 24x7 Support model for Cloud uptime and maintenance activities Strong spoken and written English communication skills. Self-driven, responsible, eager to learn, and proactive. Independent, goal-oriented, and proactive attitude. Disciplined and effective in remote work environments.
Posted 3 weeks ago
4.0 - 9.0 years
7 - 17 Lacs
Hyderabad
Work from Office
About this role: Wells Fargo is seeking a Senior Systems Operations Engineer In this role, you will: Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area Contribute in increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability Required Qualifications: 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 4+ years experience in production support & SRE implementation in a large scale environments (preferably in banking domain.. Proficiency in shell scripting, ansible and one programming language such as python or JavaScript. Hands on experience in web & middleware platform (apache, tomcat, OCP, etc) in Linux/windows environments. Hands on experience with monitoring/log analysis/dashboard tools such as Appdynamics, splunk, Elastic Search, Netcool, PowerBI, Tableau etc. Good knowledge in DevOps tools - GitHub, Jenkins, UCD and cloud platforms such as AWS, Azure or GCP. Hands on experience in supporting PCF applications and microservice architecture-based applications. Knowledge in Database and network environments. Good knowledge in Agile and ITIL framework. Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies and systems. Demonstrate strong written, oral communication skills and documentation skills and able to work independently. Self-learner, understand technology environment and deliver faster. Willing to work in shifts (24x7 models) Experience in Unix Server Support domain. Cloud certification Experience with Tableau/ MicroStrategy or similar BI tools Job Expectations: Drive innovation in digital technology & Innovation application portfolios, increase efficiency through automation, SRE and Agile with an emphasis on enhancing end user experience. Leading Team on all technical issues related to APP and WEB tier. Expert in Middleware Administration (Weblogic,Tomcat, Apache, IIS) and Strong working Experience in production support of middleware applications Drive automation of manual repetitive operational tasks and Engineer solutions to automate production game plans. Perform trend analysis of repetitive production issues and engage relevant operation/development teams to address the failure patterns and incidents. Drive adoption of self-healing and resiliency patterns. Enhance the end to end application or system observability by enhancing the alarm setup or developing new dashboards using the monitoring/log analysis/analytic tools such as splunk, AppD, Elastic Search, PowerBI, Tableau etc. Closely work with enterprise SRE team and perform SRE maturity assessment for applications in scope, baseline current state metrics, establish SLI/SLOs, Error budget, Service Levels, monitoring, alerting and recovery objectives and perform periodic resiliency testing for all applications in scope. Manage the Toil Registry created for the group & Reduce toil by fine tuning existing monitoring/alarming setup or by developing tools to automate the routine tasks using ansible, shell scripting etc. Develop a solution for self-healing of alarms thus aiding in production Incident reduction. Enhance or fix the bugs in the existing patching & production release install scripts for improving the success ratio and own/participate in the root cause analysis using 5-Why approach. Recommend infra level solutions by proactively analyzing low level errors in application logs which are undetected to enhance the customer experience. Direct large-scale projects and application implementations from proof of concept through testing and installation. Troubleshoot high severity eaco issues in real time, improve system availability & reliability by facilitating blameless postmortems to prevent problem recurrence. Apply analytics on historical monitoring or incident data for predicting issues and take proactive actions. Statistical gathering and analysis to assist architecture engineering and development teams in capacity planning requirements to support projected transaction volumes, response times and system availability targets. Collaboration with enterprise partners on issues and initiatives that impact the infrastructure. Add value to team delivery and work with team to complete tasks with high quality and actively learn new skills/technologies.
Posted 3 weeks ago
4.0 - 9.0 years
9 - 13 Lacs
Bengaluru
Work from Office
In this role, you will: Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area Contribute in increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability Required Qualifications: 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 3+ years' experience troubleshooting environments across the entire ecosystem (i.e. applications to infrastructure), identifying root cause, fixing, and documenting problems, and implementing preventive measures. 3+ years' experience on SNOW/ other ticketing system. 3+ years' experience with scripting skills (e.g., Shell, Python, Groovy). 3+ years' experience with containerization tools (Docker, Kubernetes). 3+ years' experience with cloud platforms (Redhat OCP, AWS, Azure, GCP). Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability. Need to have Expertise on working under ITIL process model. Highly experience in Production support, Application support (L2 and L3). Need to have Very good exposure in Incident Management, Change Management, Problem Management etc. SME in Various Monitoring Tools like Kibana, AppDynamics, Splunk, Thousand Eyes, Grafana etc. Extensive experience in SQL Server Database design, Database maintenance Monitoring, Performance Tuning , writing T-SQL queries using SQL Server. Good Understanding on CI/CD Deployment process using tools like U Depoly,TFS,Liquibase etc. Good Exposure towards ETL Tool SSIS and Monitoring the Jobs Using Autosys (CA7) and its Maintenance. Experience in Maintenance of 3-tier Enterprise Web & Windows Application, Windows based services and web services Strong experience on IIS, SQL, Production Application Support, Windows & Unix Servers Monitoring application health based on pre-defined health check parameters, troubleshooting and perform RCA of high impacting issues. Experience in understanding/analyzing the customer impact and communicating them effectively with stake holders emphasizing priority. Good experience in DevOps, with focus on Java based applications Ensure security, scalability, and reliability across all DevOps processes Job Expectations: Should have good team building skills and maintaining healthy relationship with cross functional teams.
Posted 3 weeks ago
4.0 - 9.0 years
7 - 17 Lacs
Hyderabad
Work from Office
About this role: Wells Fargo is seeking a... In this role, you will: Manage a Systems Operations team of analysts that monitor installed systems and infrastructure Engage stakeholders and internal partners associated with the Systems Operations functional area Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area Collaborate and consult with analysts, Information Technology personnel, or vendors Manage mid to highly experienced analysts Manage allocation of people and financial resources for Systems Operations Mentor and guide talent development of direct reports and assist in hiring Required Qualifications: 4+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of Leadership experience Required Qualifications for Europe, Middle East & Africa only: Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Leadership experience
Posted 1 month ago
4.0 - 6.0 years
7 - 17 Lacs
Hyderabad
Work from Office
About this role: Wells Fargo is seeking a Senior System Operations Engineer In this role, you will: Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area Contribute in increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability Required Qualifications: 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 4+ Years of Experience as Production Support Engineer in windows Environment.( Does not Required Windows Admins ) Knowledge in PowerApps is added advantage. Working knowledge of RPA software of various versions (UiPath ) is must. Demonstrable working knowledge of Windows 2008 server O/S anddemonstrable intermediate knowledge of IIS General knowledge SQL2008/2005,familiarity with SQL DBMS interface and integrated tools Knowledge of troubleshooting tools and techniques related to networksand systems i. e. remote access tools, Windows Support tools, connectivitytests, etc. Strong understanding of IT Service Management - Incident/Problem Management, Change/Release Management. Job Expectations: Experience in understanding the UiPath Cloud Environment & HD BOTS. Experience in monitoring, Deployment of automations running on Uipath. Must have good knowledge in Power Apps (Only Model Driven Apps ) . Must have good scripting knowledge in Shell or Python or Power shell. Proactive monitoring of all automations in production environment along with infrastructure management. Good to have experience in developing & Maintain the automations in UiPath. Record and track incident, send out incident communication to stake holders, maintain data hygiene and capture all relevant data on the incident ticket, SLA compliance Solid understanding of Service Level Agreement, awareness of the production environment/application being supported Report production issues/bugs and help in replication of the issues Identify gaps in production monitoring and work towards addressing them Work to contribute and improve the End User experience. Work on automation which can reduce the supportability of the application Contribute towards application stability, identify incident patterns, report vulnerability in production environment and also need to work on patching. Participate in BCP/DR, patching and upgrades related to application/database servers Train new and existing team member on technical and functional aspects Ability to manage incident calls and participate on RCA discussions.
Posted 1 month ago
7.0 - 10.0 years
8 - 12 Lacs
Hyderabad
Work from Office
What youll be doing... This position exists to drive sales plans that support gross adds as well as revenue growth; and is a liaison between Business Sales, Sales Operations, and Marketing Organizations supporting daily processes, policies, and procedures for wireless systems within the Verizon Business Group. This role is key for technical troubleshooting and problem-solving with internal teams, business, and vendor partners. Owns all escalated incidents from the triage teams through resolution for their respective business groups. Applies agnostic techniques to identify problems, investigate causes, contact vendors, apply appropriate solutions, and fully own incidents to completion. In addition to being responsible for managing a team that owns the EzTracker system, processes, and policies that are utilized by the sales and support teams selling wireless business products and services. You will also partner with senior and executive leadership across multiple channels and segments to provide strategy and program leadership to support wireless business sales operations. Also partnering with Tech Ops, GTS, Field Ops, Marketing, L&D / Training, & EUS to develop, implement, & communicate innovative solutions. While also providing trends and insights on operational effectiveness to simplify operations and efficiencies that will create a better customer and employee experience. This position will also require strong skills in analytics, communication, problem-solving, and systems; along with the ability to work in a very dynamic environment End-User Support, Troubleshooting, Trouble Ticket Management, Testing, Prioritization, Tracking, and Resolution for MyBiz/B360, EzTracker, and Business Device Trade-In. Responsible for the leadership of a work group and/or development of broad programs or projects in support of organizational or national strategies; communicates & translates functional/operational goals into team goals; effectively manages the implementation of policies & procedures. Ability to manage, develop, execute, and report out project plans to support new launches or changes to our business with a proven record for managing multiple simultaneous projects on time and budget. Identifying opportunities to automate processes, and communicate upcoming systems enhancements to the sales teams & solicit feedback. Ability to prioritize tasks with the ultimate goal of ensuring focus on the most impactful items. What were looking for... Someone who is passionate with providing front-line systems support, training, and development to the sales teams that are selling wireless business products and services. A leader of a work group and/or development of broad programs or projects in support of organizational or area strategies; communicates & translates functional/operational goals into team goals; manages the implementation of policies & procedures. Receives broad guidance & is accountable for project or program results. Exercises considerable judgment in developing methods, techniques & evaluation criteria for obtaining results. Work is accomplished without considerable direction. Delegates work to lower-band team members. Youll need to have: Bachelor's Degree or relevant work experience. Seven or more years of experience in business operations, business support, or management roles. Experience working in or extensively supporting a sales-oriented work environment. Strong interpersonal and project management skills. In-depth knowledge of VzW Sales Systems, business processes, and product/service offerings. Strong proficiency using MS Office/Google Suite (e.g. - Excel, Access, Word, PowerPoint). Some or All knowledge of MyBiz, B360 Platform (Ordering, Account Inquiry, POC Portal, EzTracker, and Quoting) , AYS, JIRA, and other various systems utilized by the wireless business sales teams. Even better if you have: Broad industry knowledge of business operations. Ability to multi-task and flex with changing business needs. Ability to conduct meetings, evaluate issues, provide solutions, and drive aggressive timelines. Ability to facilitate trainings to present/transmit information in a professional, succinct manner. Strong knowledge of product/project planning and analysis concepts, methodologies, tools, standards and procedures. Ability to effectively balance job challenges. Strong verbal and written communication and presentation skills.
Posted 2 months ago
5.0 - 10.0 years
7 - 17 Lacs
Bengaluru
Work from Office
About this role: Wells Fargo is seeking a Lead Systems Operations Engineer. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems Make decisions on technical changes and enhancements Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals Required Qualifications: 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: At least 5+ yrs of application support experience with minimum of 2 year as a technical lead. Strong Banking domain knowledge would be added advantage Expert in Unix/Windows operating system Strong experience in automation using any of scripting (shell/Perl/Python). Strong knowledge of any of Relational database ( Oracle/My Sql) SQL queries Flexible to work in shifts (APAC UK ) on rotational basis Expertise in ITIL processes (Change, Incident and Problem Management) for Application Support Knowledge on any of monitoring tools like ITRS Geneos, AppDynamics , Splunk Experience in supporting Apache or Weblogic Server or any similar Application servers. Knowledge of IBM MQ Series, Tomcat Experience in job scheduling tools like Autosys, control M, IBM Workload scheduler Demonstrated experience in identifying critical issues and troubleshooting. Responds to operation monitoring events in test and production environments Effective interpersonal, oral, and written communication skills. Should be able to influence various partners and Technology teams for quick restoration and ensure Application availability. Take the lead for the issues and drive them to closure.
Posted 2 months ago
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