Senior Support Engineer

Job Summary

Technical Skills:

• In-depth knowledge of Boomi Integration Platform +
• Solid understanding of

  integration patterns

  (sync/async, pub-sub, batch).
• Knowledge of

  error handling, retry mechanisms, and exception frameworks

  .
• Experience with

  monitoring tools

  and log analysis.
• Experience in configuring Boomi connectors (e.g., SAP, Salesforce, NetSuite, etc.).
• Strong exposure to Boomi process design, data mapping, and exception handling.
• Strong analytical and problem-solving skills

Basic Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 3 to 6 years of experience in integration support or application support in a Boomi environment.
• Self-starter, with strong analytical, problem-solving, communication and articulation skills
• Excellent client communication skills, Ability to understand customer problem and technical challenges
• Ability to adapt to new technologies/tools & understanding its complex functional and technical requirements

Key Responsibilities:

• Technical Support: Continuously monitor the performance and health of Boomi environments. Provide

  L2/L3 support

  for Boomi integrations across multiple business applications.
• Analyze and resolve

  integration failures

  , data issues, and performance bottlenecks. 
• Perform

  root cause analysis (RCA)

  and implement preventive measures
• Flexible to work in 24X7 shift
• Monitor and support

  Boomi Atom, Molecule, and Atom Cloud

  environments.
• Troubleshoot

  process executions, connectors, listeners, and queues

  .
• Customer Communication: Maintain clear and concise communication with customers, keeping them informed about the status of their support tickets and providing updates on issue resolution progress.
• Collaboration: Work closely with cross-functional teams, including development and other stakeholders to escalate and resolve complex issues.
• Create and maintain

  support runbooks, SOPs, and troubleshooting guides

  .
• Continuous Improvement: Proactively identify areas for improvement in processes, tools, and documentation to enhance overall customer support effectiveness