Senior Support Engineer

• Exp in Linux OS is mandatory
• LEAPP support Good to have (some knowledge should be there)
  

Role Overview:

We are looking for mid-level Linux Engineers to provide Level 2 support for our Red Hat Enterprise Linux (RHEL) LEAPP upgrade process. These engineers will troubleshoot upgrade failures and assist Level 1 teams in resolving issues related to automation, agents, and system configurations. The role requires a solid understanding of Linux systems and the ability to take a systematic approach to problem-solving.

Key Responsibilities

• Investigate and resolve upgrade failures during the RHEL LEAPP process.
• Troubleshoot issues related to:
• Ansible automation (playbooks, roles, workflows).
• Pre- and post-upgrade tasks (agent installation, mount validation).
• System configurations impacting upgrade success.
• Identify root causes of automation failures (Ansible, Python scripts, shell scripts).
• Validate post-upgrade system state (e.g., mounts, services, agents).
• Collaborate with Level-1 engineers, providing guidance and escalation support.
• Document troubleshooting steps and contribute to process improvements.

Required Skills & Qualifications:

• Linux Administration:
• Strong knowledge of RHEL systems and common services.
• Familiarity with OS upgrades and lifecycle management.
• Automation & Scripting:
• Working knowledge of Ansible and ability to troubleshoot playbooks.
• Basic to intermediate Python and shell scripting for debugging.
• System-Level Troubleshooting:
• Ability to diagnose issues across networking, storage, and configuration layers.
• Problem-Solving:
• Analytical mindset with a systematic approach to identifying root causes.
• Communication:
• Clear and professional interaction with support teams and stakeholders.
• Preferred:
• Exposure to Ansible Automation Platform (AAP).
• Experience with enterprise environments and agent-based tools.

Soft Skills:

• Customer-focused and team-oriented.
• Ability to learn and adapt quickly.
• Comfortable mentoring Level-1 engineers when needed.
  

Qualifications

BE

Range Of Year Experience-Min Year

3

Range Of Year Experience-Max Year

5