Senior Support Engineer

About Us:

Toluna is the parent company of Metrixlab, Harris Interactive, GutCheck and KuRunData. Toluna empowers leading brands and agencies to conduct research without limits by unifying the best of technology, the best of research science, the best of global panel, and made-to-measure service to scale your business. Toluna is powered by 2500 employees worldwide, delivering critical insights in over 90 markets to over half of the Fortune 500. Together, we strive to push the field of market research toward a better tomorrow.

Introduction:

Toluna is a fast-growing global market research company seeking an experienced Senior Infrastructure and Operation Engineer to support and optimize our IT operations. This role involves managing a mix of on-premises, hosted, and cloud-based environments, ensuring reliability, security, and scalability. The ideal candidate will have a strong background in infrastructure management, automation, networking, and system administration.

Job Responsibilities:

• Infrastructure Management: Oversee the deployment, maintenance, and optimization of enterprise IT infrastructure, including servers, storage, and networking.
• System Administration: Configure, monitor, and maintain Windows and Linux systems to ensure high availability and performance.
• Data Center Operations: Support and manage on-premises and hosted data center environments, ensuring uptime, security, and efficiency.
• Network & Security: Manage VPNs, firewalls, load balancers, and hybrid network configurations to ensure secure connectivity and efficient operations.
• Automation & Optimization: Implement infrastructure automation using scripting and configuration management tools to improve efficiency.
• Identity & Access Management: Administer Microsoft Active Directory, Azure AD, AWS IAM, and related authentication systems.
• Performance & Troubleshooting: Diagnose and resolve infrastructure-related issues, optimize performance, and ensure system reliability.
• Monitoring & Compliance: Deploy and configure monitoring solutions to proactively identify potential risks and ensure compliance with security policies.
• Modernization & Scalability: Assist in modernizing infrastructure by evaluating and integrating emerging technologies.

Your Profile:

• 5+ years of experience in IT infrastructure engineering, including data center operations and enterprise system administration.
• Strong understanding of Windows Server, Linux, virtualization (VMware/Hyper-V), and storage solutions.
• Experience with networking protocols, VPNs, DNS, CDN, load balancing, and firewall management.
• Hands-on experience in automation and scripting (PowerShell, Bash, or similar).
• Knowledge of identity and access management, including Active Directory, SAML, and multi-factor authentication.
• Understanding of backup, disaster recovery, and high availability strategies.
• Strong documentation and communication skills for technical and procedural documentation.
• Experience in 24x7x365 Datacenter operations and service level expectations and performance.

Our Values:

• Acting with Ownership- Demonstrating individual accountability
• Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
• Collaborating with Curiosity- Exhibiting teamwork through togetherness
• Discussing openly, committing jointly- Sharing your views openly
• Embracing empathy- Being egoless & caring

What we Offer :

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Join our global team. We welcome big thinking and reward great work.