This is for a Lead Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS.The role includes ITIL Operations, Transition & Design activity, project management, managing ISPL team, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.
APS team member would be working on standard banking softwares & in-house applications etc. The APS team member is responsible for providing production functional support, maintenance of key application platforms, deployment within the CIB ALMT APS domain.
Responsibilities
Direct Responsibilities
Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve.
Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
Responsible for resolving support issue by using his functional/ technical expertise and flexible enough to look for solutions that may be out of the box.
Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
Responsible for UAT/PROD deployment & validation,
Analyzing/documenting problems, recommending solutions, & initiating corrective action
Plan and implement application releases, load tests and configuration changes.
Customize production tools (monitoring, batch scheduling, backups etc.
Contributing Responsibilities
Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
Participate to DRP activities
Should have good experience knowledge on L1/L2 Functional Support
Eager to learn Banking Domain Knowledge (Corporate & Investment)
Technical & Behavioral Competencies Technical:-
Must have technologies (Hands on experience) PRIMARY SKILLS
BPM Tools
None
Databases
Knowledge on Sybase IQ/Sybase ASE and SQL server
UNIX
Knowledge on Linux/Unix systems
Knowledge on Windows
Mounts/NFS
ITIL
Good Understanding of ITIL framework, especially on Incident, Request, Problem and Change management.
Should have worked in ITIL process and best practices.
Middleware
Knowledge on Apache, Kubernetes, Kafka, MQ series, Consul, Signal
Deployment Process
Scripting
Scripting (Ansible, Python, Shell, SQL ...) and development skills for administration.
DEVOPS Tools
Knowledge on Jenkins, Ansible Tower, bitbucket
Scheduler & Monitoring Tools:
Knowledge on Schedulers, Crontab, Autosys /DollarU
Knowledge on Monitoring Tools such as Dynatrace, Prometheus, Grafana
SECONDARY SKILLS
Networking
Network topologies, ability to identify Network issues.
Database
File Transfer/Security
Knowledge on CFT, security authentication, certificate renewals
Windows/Unix/Linux OS
Knowledge on UNIX/ Linux /Windows Operating System andDOS Commands
FUNCTIONAL KNOWLEDGE
DOMAIN
Excellent knowledge on various banking, and finance applications
Excellent knowledge on various financial Products in FX, Derivatives
Excellent knowledge on Securities domain
Excellent knowledge on Payments Tools, Trade Settlement
Excellent knowledge on accounting
BEHAVIOURAL
Proactive with good verbal and written communication skills
Good analytical and problem-solving skills Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently. Ability to prioritize workloads and manage conflicting requests on time in a continually fast-moving environment.
Enthusiastic to work in challenging environment
Effective problem-solving abilities Ability to adapt to change Exhibits positive interpersonal and team skills Commitment to company quality standards including issue resolution timescales, quality improvement and commitment to resolving issues correctly. Aptitude for learning
Specific Qualifications(if required) Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Communication skills - oral & written
Creativity & Innovation / Problem solving
Attention to detail / rigor
Ability to collaborate / Teamwork
Transversal Skills:
Analytical Ability
Ability to develop and adapt a process
Ability to develop others & improve their skills
Choose an item.
Choose an item.
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 7 years
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