14 Sybase Ase Jobs

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Sybase Database Administration (DBA) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to gather requirements, developing application features, and ensuring that the applications function seamlessly within the existing infrastructure. You will also engage in problem-solving activities, providing innovative solutions to enhance application performance and user experience, while maintaining a focus on quality and efficiency in your work. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Sybase Database Administration (DBA).- Strong understanding of database design and optimization techniques.- Experience with backup and recovery strategies for database management.- Familiarity with performance tuning and troubleshooting of database systems.- Knowledge of SQL and stored procedures for data manipulation. Additional Information:- The candidate should have minimum 5 years of experience in Sybase Database Administration (DBA).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include ? Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to “kick off” the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal ? ? ? Mandatory Skills: Sybase. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Power Builder Developer Programer (around 4 years) of Developer exp in Power Builder Excellent verbal & written communication as this role requires direct interaction with customersStrong Analytical skills Location: Chennai (City office) Prime Location Mode: work From Office Job Description: . The Developer is also responsible for assisting in the design, delivery, and improvement of Application and assisting in business requirement analysis and QA testing as required. Job Responsibilities (include but not limited to): Prioritize the incoming tickets received from end users and to resolve application issues with a quicker TAT based on the ticket types Troubleshooting moderate to highly complex issues Escalating problems appropriately Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue Strict adherence to the SOP / SLA standards Prioritize, schedule, and administer all instances where enhancements and defect resolution are required Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems Communicate application problems and issues to key stakeholders, including management, development teams and end users Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved Maintain and enhance performance of all new and existing software and applications across the organization Continuous follow up with the end users till the issue is completely resolved Maintain / update the productivity tracker with information and status of the tickets Strong problem solving and communication skills Looking for Candidates who is presently working / Living in chennai only. One Face to Face Intw is mandatory. Looking for short joiners. pl apply to : mail: krishnan.g@talentfocuz.com

Manage and optimize Sybase databases, ensuring optimal performance, security, and availability. Handle database backups, recovery, and troubleshooting while ensuring data integrity across environments.

We help the world run better At SAP, we enable you to bring out your best Our company culture is focused on collaboration and a shared passion to help the world run better HowWe focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from, Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAPs private cloud offering Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by Hyper-Scalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS) Services are delivered from all regions (EME/AME/APJ) having a strong international focus and cultural diversity, As part of ECS Delivery Technical Operations the Database Services Team is responsible for enabling Database Technologies and operating them at maximum efficiency Beside project delivery and day to day administration we are part of strategic pilot projects for new technologies as reference for other customers Teams provides stable operational support for customer Database landscapes for their critical business systems, For our Delivery Centers, we are looking for Chief Databased Architect with a strong technical background for supporting critical projects & administration in the Enterprise Cloud Services Delivery environment Beside administration we are part of pilot projects for new technologies as reference for SAP customers, The Role As a Database Architecture Expert, your role will be to lead the Center of Excellence Team comprising of Database Administrators / Expert & Architects managing the complex Database Service delivery mainly involving SAP HANA, ASE besides other databases, driving critical topics related to Incident Management, Problem Management, along with other critical activities on the DB, Bring in Ideas for new projects and drive them to bring database innovations/ improvements faster to the customer, Infrastructure landscape re-architecture and new technology adoption as needed Contribute to creating Database related Technical roadmap for customers, Bring in operational enhancements to enhance the simplicity of the operations, Bring transparency on the TCO reduction or operational excellence through innovations Develop new services for Databases to be offered to the customers, Act as trusted advisor for the team and guide them during their on-calls when in critical Database situations or during escalated customer engagements, Act as Single Point of Contact for the alignment on DB topics with CAE Architecture and Data Management team and drive discussions from the perspective of ECS DB operations Drive projects using agile methodology and follow scrum model Collaborate with Product Management and Development teams to highlight the challenges in operations and bring improvements, Share technical knowledge within the team to bring improvements, Bring migration improvements in lowering the cutover duration and at the same time increasing our standardization, Handle unique non-standard DB requirements, creating project plan with technical details for the execution team, Willingness to take the on-call duty/Manager On-Duty / Weekend tasks during working hours The on-call duty is based on rotation, What We Offer Opportunity to work with customers from all industries Opportunity to work on systems running with different Applications (S/4HANA, BW4HANA, ECC on HANA, Datamart etc ) Experience largest scale-up systems 32TB Exposure of working in different hyperscalers (AWS, Azure, GCP, IBM Cloud) Special customer engagements involving in planning of critical activities Engage with experts and development within SAP What You Bring Architectural & Database Skills: Extensive Experience on RDBMS products In-depth knowledge of a Database (SAP HANA/ ASE/ DB2) architecture, Troubleshooting and Performance management, Exposure to automation tools/ scripting or processes Very strong experience in DB operations (HANA/ ASE/ DB2), handling customer escalations, Strong understanding of all critical activities in Database Experience in handling operational on-call, Experience in creating knowledge base articles, best practice guides, Strong leadership skills to negate challenging situations Global thinking and a strong customer focus Role Requirements 17+ years in customer experience and operational roles, with experience in handling incidents and service requests, Extensive knowledge of SAP HANA/ Sybase ASE/ DB2 Architecture, and strong expertise on Linux, Strong understanding of service delivery methodology and develop improvements for a faultless execution Must have strong expertise in High availability (HSR), Backup and Recovery, Database admin operations like table distribution, partitioning, upgrade, Understanding on cluster architecture and operations on Database, Very good working experience on both Scale-up and Scale-out customer landscapes, Strong knowledge in Database security concepts, Proficiency in deep troubleshooting on Database level either in SAP HANA, DB2 or ASE, Excellent communication, influencing, and negotiation skills (in English) at the senior management and C-levels, both within an IT team and across business functions, Mindset for Strategic Thinking, Continuous Learning, and Business Acumen, Knowledge of on-premise and corresponding SAP cloud solutions, Professional training and certification (C_HANATEC or equivalent), Hyperscaler certification is beneficial, Exposure to Project Management tasks including PMP and ITIL certification, Cloud knowledge (e-g experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) is essential Good to have Professional Certification of Database Platforms with exposure to Project Management tasks including PMP and ITIL certification, Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves At SAP, you can bring out your best, We win with inclusion SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better and more equitable world, SAP is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training, EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, Successful candidates might be required to undergo a background verification with an external vendor, Requisition ID: 413093 | Work Area: Information Technology | Expected Travel: 0 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: , Show more Show less

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP PowerBuilder Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving software issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and stability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Troubleshoot and resolve software issues reported by end-users.- Collaborate with cross-functional teams to identify and address system issues.- Provide technical support and guidance to end-users.- Contribute to the improvement of system performance and stability.- Document and maintain support processes and procedures. Professional & Technical Skills:- Must To Have Skills:Proficiency in SAP PowerBuilder.- Strong understanding of software development principles and methodologies.- Experience in troubleshooting and resolving software issues.- Knowledge of relational databases and SQL.- Experience with debugging tools and techniques.- Good To Have Skills:Experience with SAP ABAP development. Additional Information:- The candidate should have a minimum of 2 years of experience in SAP PowerBuilder.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualifications 15 years full time education

We Have Excellent Opportunity For DBA Profiessional - (Permanent Bangalore) 1. Oracle DBA Exp:- 4 Yrs to 10.0Yrs Strong In Installation, Upgrade, RAC, RMAN, Databaguard, Performance Tuning, 19C,12C,Diaster Recovery, Golden Gate, Laterst Versions. Oracle database on11g, 12C,18C and 19c in Standalone, Data guard & RAC ASM configuration & administration of ASM instance and ASM disk groups cloning an oracle database for testing.Experience in Shell scripting and automations 2. Sybase DBA Exp:- 4yrs to 12Yrs, Sybase ASE Latest Versions, Replication Server, CPU, Memory, I/O disk space , Installation and configuration , Sybase ASE upgrade , troubleshooting and resolving database integrity issues, performance issues, ITIL processes: Incident, Problem and Change Management. Install and upgrade Sybase servers. 3.Postgre DBA:- Strong in PostgreSQL,AWS Aurora and RedShift Database.Fulfill user requests ranging from access control, backup, restore, refresh,PostgreSQL database capacities, automated monitoring and proactive intervention, reducing. Install, monitor, and maintain PostgreSQL software, implement monitoring and alerting, implement backup and recovery processes, provide system and SQL performance tuning. 4. Cloud DBA :- Strong in Administer, maintain, and optimize cloud-hosted databases (e.g., AWS EC2/RDS, Azure SQL, Oracle Cloud) to ensure high performance, availability, and security. PL/SQL Development:-Develop, manage, and troubleshoot complex PL/SQL procedures, functions, triggers, and packages for application support. Cloud Integration: - Participate in cloud migration efforts, ensuring seamless integration and performance optimization of databases in cloud environments. Performance Tuning & Optimization: - Monitor and fine-tune database performance through indexing, query optimization, and resource management Backup & Recovery:- Design and implement robust backup, restore, and disaster recovery strategies for both on-premises and cloud databases Automation & Scripting:- Automate routine tasks such as monitoring, backups, and deployments using scripts and cloud-native tools. Preferred candidate profile Perks and benefits

rimary skill: SAP basis: Secondaory skill DB Responsibilities: Subject Matter Expert - SAP Basis Excellent troubleshooting skills in SAP BASIS Administration, S/4 HANA and SAP FIORI Very good knowledge in Client Administration, SAP Daily Monitoring, Workload Management, User Administration, ABAP Dump Analysis, SAP Profile management, Performance Tuning etc. Expertise in HANA Administration, Sybase ASE databases including troubleshooting, installation, configuration and performance tuning. Collaborate with cross-functional teams to support business requirements. Requirements: Should have experience in SAP Basis, ABAP, Java systems. Additional knowledge on Non-NetWeaver products with basic knowledge troubleshooting logs/traces of BOBJ/BODS, Open Text, SAP Cloud Connector, DP Agent, Convergent Charging, SAP IDM (NW), SAP MDM (NW), SAP Mobile platform, Business connector, Bo Cloud agent, GK, XSA will be added advantage. SAP HEC Infrastructure/architecture knowledge will have an edge. Deep knowledge in Client Administration, SAP Daily Monitoring, Workload Management, User Administration, ABAP Dump Analysis, SAP Profile management, Performance Tuning etc. is required Strong understanding of database performance tuning and optimization. Expertise in HANA Administration, troubleshooting, Performance Tuning, High Availability and Disaster recovery etc. Excellent problem-solving skills and attention to detail Ability to work independently and in a team environment. Additional Details Global Grade : C Local Skills : SAP BASIS;SAP HANA Languages Required: : ENGLISH

AppBank Specialist TEAM/ROLE:AppBank Operations/AppBank Specialist TEAM OVERVIEW: AppBank Operations is a 24x7, two city model unified production management team supporting the business application of the firm using cutting-edge systems and processes that form the core of our key business, sharing best practices while providing a critical mass to help drive transformation. The team also adopts various tools developed by AppBank Engineering team to automate failures using machine learning techniques, notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field. JOB SUMMARY: Analyst/Associate in AppBank, the Technology Divisions Run-The-Bank production management organization in customer. Specialist role in the production management function for technologies and systems that support the Firms various business functions. RESPONSIBILITIES: Work actively with team members to analyze and resolve application issues Identify defects, discrepancies, and trends by ways of code debugging or log analysis Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them Challenge existing application setup, processing and suggest different ways to solve problem or improve stability Actively participate in Change management process with view to manage risk in production environment Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency Develop reports that provide trending statistics to track and manage application health and support service performance Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelors degree (U.S. or equivalent) and Five (5) years of software development experience MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB: Computer Science concept of Data Structures in practical use cases Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders One of the following Structured or Object Oriented programming languages:Java, C, C++, VB, .NET, ASP or Angular etc. One of the following Scripting languages:Shell script, Perl, JavaScript or Python etc. One of the following RDBMS environments:Sybase ASE/IQ, Oracle or DB2 OPTIONAL SKILLS OR QUALIFICATION ( NICE TO HAVE ) Experience in the Financial Service Industry Experience in Cluster Computing and Big Data solutions:Spark, Hadoop, HDSF, XRS using public cloud Degree in Computer Science JD Link :

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Sybase Database Administration (DBA) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the effort to design, build, and configure applications Act as the primary point of contact Manage the team and ensure successful project delivery Professional & Technical Skills: Must To Have Skills:Proficiency in Sybase Database Administration (DBA) Good To Have Skills:Experience with Oracle Database Administration Strong understanding of database management systems Experience in performance tuning and optimization of databases Knowledge of backup and recovery strategies Familiarity with database security best practices Additional Information: The candidate should have a minimum of 5 years of experience in Sybase Database Administration (DBA) This position is based in Mumbai A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Sybase Database Administration (DBA) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the effort to design, build, and configure applications Act as the primary point of contact Manage the team and ensure successful project delivery Professional & Technical Skills: Must To Have Skills:Proficiency in Sybase Database Administration (DBA) Good To Have Skills:Experience with Oracle Database Administration Strong understanding of database management systems Experience in performance tuning and optimization of databases Knowledge of backup and recovery strategies Familiarity with database security best practices Additional Information: The candidate should have a minimum of 5 years of experience in Sybase Database Administration (DBA) This position is based in Mumbai A 15 years full-time education is required Qualifications 15 years full time education

Sybase Developer Experience/Qualifications 5+ years experience working as a Sybase Database Developer. Strong knowledge in Sybase ASE database programming using T-SQL Stored Procedures, Extended Stored Procedures, Built-in Functions, Triggers, Cursors etc. Experience in Query Optimisation, Debugging, and Performance Tuning. Comfortable writing and analysing queries using complex joins and filter criteria. Experience in Technical Analysis and Database Design Knowledge of Version Control tools Strong written and verbal communication. Experience debugging, tuning, modifying, and creating complex stored procedures.

About The Role : SAP Basis; Hana DB & Sybase ASE Database Administrator Primary skill SAP Basis Administration Secondary Skill:DB (HANA/Sybase/MaxDB) Responsibilities:Excellent troubleshooting skills in SAP BASIS Administration; S/4 HANA and SAP FIORI Very good knowledge in Client Administration; SAP Daily Monitoring; Workload Management; User Administration; ABAP Dump Analysis; SAP Profile management; Performance Tuning etc. Expertise in HANA Administration; Sybase ASE databases including troubleshooting; installation; configuration and performance tuning. Collaborate with cross-functional teams to support business requirements. Requirements:Should have experience in SAP Basis; ABAP; Java systems. Additional knowledge on Non-NetWeaver products with basic knowledge & troubleshooting logs/traces of BOBJ/BODS; Open Text; SAP Cloud Connector; DP Agent; Convergent Charging; SAP IDM (NW); SAP MDM (NW); SAP Mobile platform; Business connector; Bo Cloud agent; GK; XSA will be added advantage. SAP HEC Infrastructure/architecture knowledge will have an edge. Deep knowledge in Client Administration; SAP Daily Monitoring; Workload Management; User Administration; ABAP Dump Analysis; SAP Profile management; Performance Tuning etc. is required Strong understanding of database performance tuning and optimization. Expertise in HANA Administration; troubleshooting; Performance Tuning; High Availability and Disaster recovery etc. Excellent problem-solving skills and attention to detail Ability to work independently and in a team environment. Preferred Qualifications:Certification in SAP Basis; Hana; Sybase technologies Primary Skill SAP BASIS Secondary Skill

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Sybase T-SQL Programming. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.