Power Builder Developer

Job Description

Power Builder Developer Programer (around 4 years) of Developer exp in Power Builder Excellent verbal & written communication as this role requires direct interaction with customersStrong Analytical skills Location: Chennai (City office) Prime Location Mode: work From Office Job Description: . The Developer is also responsible for assisting in the design, delivery, and improvement of Application and assisting in business requirement analysis and QA testing as required. Job Responsibilities (include but not limited to): Prioritize the incoming tickets received from end users and to resolve application issues with a quicker TAT based on the ticket types Troubleshooting moderate to highly complex issues Escalating problems appropriately Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue Strict adherence to the SOP / SLA standards Prioritize, schedule, and administer all instances where enhancements and defect resolution are required Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems Communicate application problems and issues to key stakeholders, including management, development teams and end users Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved Maintain and enhance performance of all new and existing software and applications across the organization Continuous follow up with the end users till the issue is completely resolved Maintain / update the productivity tracker with information and status of the tickets Strong problem solving and communication skills Looking for Candidates who is presently working / Living in chennai only. One Face to Face Intw is mandatory. Looking for short joiners. pl apply to : mail: krishnan.g@talentfocuz.com