Salesforce Developer and Admin, ISS

Amazon

3 - 8 years

5 - 10 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

computer science version control javascript customer support customer service ssl technical support python firewall salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Salesforce Developer Admin you will be responsible for the day-to-day operations and maintece of Salesforce and Amazon Web Services (AWS) systems
you will provide technical support to ensure a smooth customer experience
Respond to customer inquiries in a timely manner, resolving issues with Salesforce and AWS
Consistently document root cause analysis steps and findings, recommended solutions
Monitor customer service areas to identify potential system issues that could impact customer experience
Complete setup and configuration of Salesforce customer accounts and configurations
Maintain and improve existing Salesforce and AWS applications and processes
Implement changes to applications within Salesforce and AWS
Develop requirements and specifications to meet customer needs
Install, configure, and test new applications, software, and hardware in a timely manner
Develop and execute effective system maintece plans
Consult with stakeholders on application performance, scalability, and usability
Ensure compliance with security protocols for Salesforce and AWS systems
Resolve system problems efficiently
Bachelors degree in Computer Science, Engineering or a related field
3+ years of Salesforce development experience in Service and Sales Cloud environments Expert-level knowledge of Apex, SOQL, Lightning Components, and Visualforce Excellent experience with Salesforce integrations (REST/SOAP APIs) Proficiency in JavaScript and Python Experience with version control systems (Git) Experience with security concepts (authentication, authorization, encryption, digital signature, SSL, web service proxies, firewall, SAML 2, OAuth 20) Experience with AWS services Salesforce certifications (Salesforce Platform Developer II certification, Application Architect, AI Specialist)
Experience working with Salesforce Marketing Cloud
Exceptional quantitative and qualitative problem-solving skills
Enjoys rolling up their sleeves in a fast-paced, startup environment
Ability to thrive in an ambiguous environment, and simultaneously manage multiple medium-to-large projects
Is able to work cross-functionally with many teams and multi-tasks with a sense of urgency
Has impeccable attention to detail, follow-through, and resourcefulness

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