Senior Staff Engineer, Delivery ITIL

Role Overview: As an experienced professional with over 10 years of total experience, particularly in IT support projects at L1 & L2 levels, and at least 3 years in a service manager or lead role, you are well-equipped to handle various aspects of IT service management. Your excellent verbal and written communication skills enable effective interactions with clients and technical teams. Your expertise in incident management, problem management, and service monitoring, combined with hands-on experience with ITSM tools such as ServiceNow and BMC Remedy, make you a valuable asset to any organization. Your familiarity with ITIL processes and frameworks, along with strong analytical, reporting, and documentation capabilities, further enhances your profile. Additionally, your practical experience with Jira, Confluence, and cloud platforms like AWS, Azure, or GCP showcases your versatility in the IT domain. Your ability to thrive in a fast-paced environment, focusing on service quality and improvement, sets you apart as a competent professional. Your background in project management, consulting, cross-group collaboration skills, and technical development adds depth to your skill set. Key Responsibilities: - Prioritize client satisfaction and adopt a consulting mindset to offer solutions proactively - Engage with project/service stakeholders to align deliverables with predefined business case benefits - Plan, organize, and oversee projects to deliver high-quality business solutions - Define project/service scopes, manage goals, risks, issues, and resources throughout project lifecycles - Mentor and manage team members, ensuring adherence to governance, process standards, and best practices - Report key metric statuses and identify opportunities for cross-selling or upselling Nagarro's offerings Qualifications Required: - Hold a Bachelor's or Master's degree in computer science, Information Technology, or a related field Please note that any additional details of the company were not included in the provided Job Description.,