5 Service Monitoring Jobs

As an Oracle DBA L2 based in Gurugram, you will be responsible for various tasks related to Oracle server installation, upgrades, storage allocation, and planning. Your primary duties will include creating primary database storage structures, working with Oracle Enterprise Manager (OEM) and Grid Control, and ensuring system storage is allocated effectively for present and future database requirements. You will also be expected to have a solid understanding of various technologies such as RMAN, Data Guard, RAC, Data Pump, ASM, networking, Oracle 11G, and performance tuning. Additionally, your role will involve managing database change/release, maintenance, and complex migrations using Oracle Enterprise Management Grid Control. Collaboration with offshore partners and the ability to work with diverse cultures will be crucial. Knowledge of the ITIL framework, database security management, and applying security patches will also be part of your responsibilities. You will monitor and manage database performance, execute routine database administration activities, and ensure database security protocols are in place. Furthermore, your role will involve coordinating closely with application teams to resolve issues and optimize database performance. You will facilitate new database deployments, manage cronjobs, and monitor table space usage, buffer cache hit ratio, and other relevant database performance metrics. This is a full-time, permanent position with benefits such as health insurance, provident fund, yearly bonus, and a morning shift schedule. The work location is onsite in Gurugram, requiring your presence in person for this role.,

YASH Technologies is currently seeking SAP CS Professionals with a minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module. The ideal candidate should hold a Bachelor's degree in Computer Science or equivalent from an accredited college or university. Experience with SAP S/4 HANA Rise on AWS is mandatory, and an S4 Certification would be considered an added advantage. The successful candidate will have expertise in various topics within the CS module, including Org. Structure, CS Master Data, Corrective Maintenance Service, Preventive Maintenance Service, Service Contract Management, Service Monitoring and Analytics, Warranty Claim Management, In-House Repair, Recurring Services, Service Order Management, Interaction Center Service Request Management, Business Process Requirement GAPs and Analysis, as well as RICEF-W Objects. Candidates should be proficient in handling issues, troubleshooting, and support functions. Experience in integrating SAP with non-SAP applications is required, as well as knowledge of ticketing tools like ServiceNow and Solution Manager. Strong communication skills and the ability to establish and maintain a high level of customer trust and confidence are essential. Candidates should be prepared to work in a 24 x 5 support environment. At YASH Technologies, employees are encouraged to create a career path that aligns with their goals within an inclusive team environment. The company prioritizes continuous learning, unlearning, and relearning through career-oriented skilling models and technology. YASH's Hyperlearning workplace is founded on principles such as flexible work arrangements, emotional positivity, agile self-determination, trust, transparency, open collaboration, support for achieving business goals, stable employment, and an ethical corporate culture.,

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you are part of a team of bright individuals working with cutting-edge technologies. Our purpose is to bring about real positive changes in an increasingly virtual world, transcending generational gaps and future disruptions. We are currently seeking PMO Professionals with the following responsibilities: - Possess excellent process knowledge related to Incident, Problem, Change, Configuration management. - Facilitate support meetings to drive discussions and achieve project goals in a timely manner. - Demonstrate a good understanding of risk management concepts and practices, track, assess, and mitigate project risks, issues, and dependencies. - Collaborate across service teams to ensure alignment and success of objectives. - Identify and implement process enhancements to improve project efficiency and effectiveness. - Provide mentorship and guidance to team members on ITSM processes. - Identify training needs and facilitate their implementation for the team. - Engage in CMMI/Quality-related activities and initiatives to enhance performance. - Monitor and ensure effective utilization of resources as per defined frequency. - Maintain control over services through monitoring and controlling measures. - Provide support to the senior project manager in various aspects of Service management. - Provide regular status reports and communicate progress to internal/external stakeholders as defined. - Assist in executing transitions for large/complex activities. - Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process. - Measure and monitor SLAs; track service levels and analyze the impact of SLAs on complex processes and deliverables. - Manage onboarding/offboarding activities from a client perspective. - Manage Org Chart and On-call roster. In addition to the above responsibilities, you are expected to: - Engage in executive customer discovery to predict future customer needs and enhance customer relationships. - Identify trends and patterns emerging from ticket trends or customer preferences and customize/refine existing services to exceed customer needs and expectations. - Have a basic understanding of project management concepts and terminology. - Assist with tasks such as creating project schedules or monitoring progress. - Create action plans based on business objectives. - Manage internal and external issues affecting the organization's vision, mission, and objectives. - Lead and direct a strategic planning team to outline the future direction of stakeholders. - Prioritize work based on stakeholder priority. - Demonstrate a "can-do" attitude and strive to achieve and exceed defined goals/targets. - Excel in verbal and written communication, analyze data patterns, and identify trends effectively. - Create compelling presentations for client representation. At YASH, you have the opportunity to shape your career in an inclusive team environment. We offer career-oriented skilling models and encourage continuous learning, unlearning, and relearning at a rapid pace and scale. Our workplace is grounded in four principles: flexible work arrangements, free spirit, emotional positivity, agile self-determination, trust, transparency, open collaboration, all support needed for the realization of business goals, stable employment with a great atmosphere, and ethical corporate culture.,

Skill Requirements Knowledge of custom scripts developed in Ansible & Python for services monitoring. Expertise in One-agent/ extensions Dynatrace(new installations & quarterly upgrades) Good to have knowledge on Dynatrace billing/ optimized billing Proper handling of Management Zones Focus on Dynatrace Davis feature, Grail ideas and implementation for improving the services monitoring. Basic Knowledge on Synthetic monitoring Basic Knowledge on bash, shell , yml, python Integrating monitoring platform to SNOW or related platforms overall basic knowledge on infra : Linux, windows , azure , aws, SNMP, storage, network devices, SAN Train/ upskill Aztec internal resources on DT DT Technical expertise on planning/ implementation of upcoming migrations (best solution/approach) Provide best solutions and advanced features to our infrastructure based on DT Market study.

We are seeking a highly organized and customer-focusedSupport Services Coordinatorto join our dynamic team at Ahead Foundry, a leader in technology solutions. The ideal candidate will act as the central point of contact for coordinating customer support services, ensuring efficient issue resolution, and maintaining elevated levels of client satisfaction. This role requires excellent communication, multitasking, problem-solving skills, and a strong understanding of technical support processes. Key Responsibilities Customer Support Coordination: Serve as the primary liaison between customers and the required teams Manage incoming support requests via phone, email, and ticketing systems, ensuring timely and accurate responses Assign tickets to the appropriate team members based on expertise and availability Generate RMAs, replacement orders, and return labels Coordinate with partners for on-site services Service Monitoring and Escalations: Monitor open cases to ensure compliance with established service level agreements (SLAs) Identify and escalate high-priority or complex issues to appropriate stakeholders Follow up with customers and internal teams to ensure issues are resolved to satisfaction Document all work performed for later reference Escalate to respective vendors as necessary Documentation: Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system or CRM Contribute to the creation and maintenance of knowledge base articles, FAQs, and user manuals Process Improvement: Identify recurring issues and recommend improvements to processes, tools, or training to enhance service efficiency Contribute to the development and maintenance of support documentation and knowledge base articles Team Collaboration: Coordinate with cross-functional teams, including engineering, sales, supply chain, warehouse, and logistics, to address customer needs and improve service delivery Participate in team meetings to discuss trends, challenges, and best practices Customer Relationship Management: Build and maintain strong relationships with clients by providing exceptional service and proactive communication Assist with onboarding new customers by explaining support processes and tools Skills Required 4+ years of experience in a customer support or service coordination role, ideally in the tech industry Familiarity with technical support processes, ticketing systems, and customer relationship management (CRM) tools Knowledge, Skills, Abilities Strong organizational and time management skills with the ability to multitask effectively Excellent written and verbal communication skills Problem-solving mindset with attention to detail Proficiency in using support tools such as Zendesk or similar platforms Basic understanding of computer hardware, software, and networking concepts (preferred but not required) Ability to work in a fast-paced, team-oriented environment Customer-centric attitude with a commitment to providing outstanding service Enthusiastic to learn modern technologies