We are looking for a Senior Specialist WFM Planning to join our team. The role requires a strong understanding of workforce management, data analysis and forecasting. The ideal candidate will have 2-6 years of experience in workforce management planning and must be able to work in a fast-paced environment. This position is based in India.

Responsibilities

Develop and maintain accurate workforce management models to support business needs
Analyze data and provide insights to optimize staffing levels and improve service delivery
Develop and implement forecasting models to ensure adequate staffing levels and meet service level goals
Provide recommendations on staffing strategies to maximize efficiency and minimize costs
Manage and maintain scheduling and real-time adherence tools to ensure optimal staffing levels
Collaborate with other departments to ensure effective resource planning and allocation
Provide regular reports and analysis on workforce performance to management
Continuously improve workforce management practices and processes

Skills and Qualifications

Bachelor's degree in business, statistics, or a related field
2-6 years of experience in workforce management planning
Strong analytical and problem-solving skills
Excellent communication and collaboration skills
Experience with workforce management tools such as WFM, Blue Pumpkin, or Verint
Advanced Excel skills
Ability to work in a fast-paced environment and manage multiple priorities
Experience in call center or customer service industry is a plus

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Senior Specialist WFM Planning