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DP World
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Senior Specialist

Senior Specialist

DP World

3 - 8 years

11 - 15 Lacs

mumbai

Posted:12 hours ago| Platform:

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Skills Required

ticketing automation business transformation project management account management edi freight forwarding operations crm logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

DP World s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change whats possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose:

We are seeking a proactive and detail-oriented Integration Specialist/Expert to manage and support customer
integrations after the project handover phase. You will be the primary point of contact for internal business
stakeholders (operations, account management, IT etc. ) transitioning from implementation to live operation,
ensuring smooth onboarding, resolving post-deployment issues, and helping customers get the most value
from their integration with our platform/products.

Reporting to:

Assistant Manager/Manager - GSC Freight Forwarding Operations

Key Role Responsibilities:

Serve as the main liaison for business stakeholder post-project delivery to support successful operational integration.
Monitor, troubleshoot, and resolve/drive resolution with technical, operational, business teams (e. g. , API, EDI, file-based interfaces) related to customer systems.
Provide documentation, training, and guidance to ensure operational teams can maintain integrations independently.
Coordinate internally with development, product, and customer success teams to address escalations or configuration changes.
Track integration stability and performance to ensure ongoing reliability and compliance with SLAs.
Maintain clear records of support activities, customer communications, and technical findings in ticketing or CRM systems.
Recommend process improvements based on recurring issues or feedback from customers.
Support new feature rollouts or version upgrades that impact integrated customers.
Drive change requests through project management end to end
Maintain a knowledge base and support materials to assist customers with common issues or questions

Education & Qualifications:

Bachelor s degree in any discipline

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Senior Specialist