Senior Specialist, Client Engagement- KYC

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Senior Specialist – Client Engagement, KYC within our Institutional KYC Operations team, you will play a pivotal role in safeguarding ANZ and our customers by mitigating financial crime risks.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Manyata Tech Park, Bengaluru

Role Type: Permanent, Fulltime

Work Timing: 4 AM IST

What will your day look like?

As a Senior Specialist, you will be responsible for:

• Customer outreach and working directly with existing customers to explain the ‘what’ and the ‘why’ of ANZ’s ever increasing policy requirements for AML-CTF and KYC.
• Facilitating KYC directly with customers on behalf of Institutional Relationship teams and Product partners.
• Ensuring and taking ownership for KYC delivery (while ultimate ownership and responsibility for KYC belongs with the RM/Banker).
• Providing a customer centric approach that minimises effort and rework and improves the client experience in the KYC process.
• Ensuring KYC “collect” requirements are fully compliant with ANZ regulatory obligations and ANZ AML/CTF policies and procedures and these are correctly loaded and linked in the KYC system (Gold Tier).
• Providing specialist SME KYC support and advise Institutional Bankers & customers regarding KYC requirements for all legal entity types.
• Providing guidance to the customer on KYC requirements in a clear, concise and customer friendly manner – providing a high CX.
• Providing subject matter expertise on KYC requirements and assist with solutions for policy exceptions to other team members.
• This role is the conduit between the customer and ANZ to complete KYC in a streamlined, efficient manner with the customer lens overlay.
• Support and assist your line manager as back-up during his/her absence.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Over 5 years of experience in customer-facing roles, both in-person and via phone.

• Proven experience of engaging with stakeholders at all levels, internally and externally.

• Strong communication skill (Written and Verbal)

• Strong business acumen with sound judgment and problem-solving capabilities.
• Demonstrated ability to build and maintain strong relationships and professional networks.
• Highly organized and detail-oriented, ensuring accuracy and efficiency in all tasks.
• Comprehensive understanding of Institutional KYC, including AML/CTF legislation and its application within the banking and financial services industry, with awareness of key industry challenges, trends, and regulatory requirements.
• Proficient in utilizing core banking systems such as GOLDTIER, CACHE, ORION, MIDANZ, and DSD.
• Advanced computer literacy with hands-on experience in KYC/AML/CTF technology platforms.
• Possesses an inquisitive mindset, adept at probing, investigating anomalies, and driving processes to resolution.

• Holds a graduate degree or higher in any discipline.

• Relevant certifications in Risk Management, AML/CTF, or Fraud.

Why Join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

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