Senior Services Engineer

We are looking for a Senior Service Engineer for our client place based at Delhi NCR & Ahmedabad location. The Service Engineer will play a crucial role in maintaining the operational efficiency of industrial machinery. You will be responsible for on-site troubleshooting, preventive maintenance, and providing technical support to clients. This position ensures that machinery performs optimally and meets safety and operational standards.

Role & responsibilities:-

• Install, maintain, and repair industrial machinery on-site.
• Understanding of CNC machine programming (Basic level) of Fanuc, Seimens systems
• Critical thinking & troubleshooting at customer work.
• Installation / retrofitting of our products on grinding machines
• Service support to customer online or via visiting
• Maintain service records & timely reporting
• Finalisation of spare sale project from quotation to payment receive
• Responsible to attend call in North India
• Maintaining & increasing customer satisfaction
• Perform routine and preventive maintenance to ensure machinery functionality.
• Diagnose mechanical and electrical issues and perform necessary repairs.
• Provide technical support and training to clients regarding machine operations.
• Document service and maintenance activities in detail.
• Collaborate with other engineers and management to improve service processes.
• Ensure compliance with company and industry safety standards.
• Manage service inventory and request parts and supplies as needed.

Preferred candidate profile:-

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
• 3+ years of experience in industrial machinery maintenance and repair.
• Strong Knowledge in Electrical and Mechanical aspects of the CNC Machines.
• Should have Market knowledge on Products of CNC Machines.
• Should have CNC System Knowledge and Automation.
• Having own vehicle & valid license.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills and customer service orientation.
• Ability to work independently and manage time effectively.
• Willingness to travel frequently for on-site service assignments.