Senior ServiceNow Developer

As a Senior ServiceNow Developer, you will be responsible for leading the architecture, design, and implementation of complex ServiceNow solutions. Your role will involve collaborating with stakeholders to gather requirements, architecting custom solutions, and providing technical leadership to junior developers. Your expertise in ITSM, Service Catalog, Service Portal, and Chatbots/Virtual Agents will be crucial in integrating ServiceNow with external systems and ensuring high availability and scalability. Additionally, staying updated on ServiceNow updates and industry trends will enable you to advise on platform improvements. Key Responsibilities: - Act as the technical architect for ServiceNow implementations, guiding system design, integration approaches, and scalability decisions. - Collaborate with stakeholders to gather and analyze requirements, and architect custom solutions using the ServiceNow platform. - Develop and configure ITSM modules, Service Catalog items, Custom Portals (Service Portal/ESC), and Chatbots and Virtual Agents. - Integrate ServiceNow with external systems using REST, SOAP, APIs, and web services. - Conduct performance tuning to ensure high availability and scalability of the ServiceNow environment. - Provide technical leadership, mentoring junior developers, and enforcing best practices in coding and design. - Establish governance standards, reusable components, and architectural documentation. - Stay current on ServiceNow updates, new modules, and industry trends to advise on platform improvements. Qualifications Required: - Bachelor's degree in Computer Science, IT, or a related field. - 8+ years of hands-on experience in ServiceNow development, including architecture and solution design. - Expertise in ITSM module configuration and customization, Service Catalog & Service Portal development, Virtual Agent/Chatbot setup. - Strong scripting experience with JavaScript, Glide, and Jelly. - Proven experience with third-party system integrations via APIs/web services. - Deep knowledge of platform optimization, performance tuning, and governance. - Strong problem-solving and analytical thinking. - Excellent communication skills and ability to interact with both technical and non-technical stakeholders. Please note that Preferred Certifications include: - Certified Application Developer (CAD) - Certified Implementation Specialist (CIS) - Certified System Administrator (CSA) - Prior experience in technical leadership/mentorship roles. If interested, please apply for the Senior ServiceNow Developer position at our company.,