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Senior Service Delivery Manager

Senior Service Delivery Manager

Microsoft

3 years

9 - 10 Lacs

Hyderābād

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

service security developer technology mdr cybersecurity integrity cutting communication positioning strategies coordination engagement collaboration drive network regulations

Work Mode

Remote

Job Type

Full Time

Job Description

Senior Service Delivery Manager

Hyderabad, Telangana, India

Date posted

Jun 27, 2025

Job number

1830426

Work site

Up to 50% work from home

Travel

0-25 %

Role type

Individual Contributor

Profession

Program Management

Discipline

Customer Experience Program Mgmt

Employment type

Full-Time

Overview

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

Are you ready to redefine the landscape of managed security services? Join Microsoft's groundbreaking Defender Experts team as a Service Delivery Manager (SDM). Defender Experts represents Microsoft’s bold leap into the MDR (Managed Detection and Response) space. Join our team as a Service Delivery Manager (SDM) and become a pivotal force in transforming how organizations protect their digital assets! Here, you'll not only shape the future of managed security services but also leave an indelible mark on the cybersecurity landscape.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Cybersecurity Experience:

A minimum of 3 years of hands-on experience in the cybersecurity domain: Information Security, Security Operations Center (SOC), incident response or similar roles, demonstrating a deep understanding of industry best practices and emerging threats. ·
Defender Proficiency: Deep proficiency in the Microsoft Defender suite of products, showcasing your mastery of Microsoft's cutting-edge security technologies. Ideally 300-level proficiency in MDE and MDO, and 200-level in MDA, MDI and MDC. ·
Customer-Centric Mindset: Comfortable engaging with diverse stakeholders, possessing exceptional communication and interpersonal skills to navigate complex organizational landscapes.
Experience evaluating and translating customer needs, requirements, and challenges, and communicating solutions (positioning, technology, value, priority) and improvements to technical and non-technical stakeholders

Responsibilities

Trusted Advisor: Be the beacon of knowledge and insight for our customers, offering strategic guidance and actionable recommendations to elevate their cybersecurity strategies. Lead security incident handling for Defender Experts customers (e.g., oversee response, investigation, and resolution through coordination amongst stakeholders), ensure critical issues are tracked through resolution and escalated (if warranted). · Customer Engagement: Navigate effortlessly through various levels of our customers' organizations, from the CISO to the SOC engineer, building lasting relationships and fostering collaboration. · Customer Advocacy: Understand our customers' pain points, challenges, and aspirations, and champion their needs within our organization to drive continuous improvement. Drive continued customer confidence and trust with the Defender Experts service, Microsoft Security products, and Microsoft.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Industry leading healthcare

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Educational resources

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Discounts on products and services

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Savings and investments

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Maternity and paternity leave

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Generous time away

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Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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