Senior Salesforce Developer

"Looking for immediate joiners"

Primary Technology: Salesforce Service Cloud

Role: Salesforce Developer with Hands on Service Cloud Implementations and Support

Work Location: Kochi/Remote

Work Timings: 1 PM to 10 PM IST

Experience: 5+ Years of hands-on experience in Salesforce Sales, Service and Communities.

We are seeking a highly skilled and motivated Salesforce Service Cloud (SFSC) Developer who can go beyond traditional development work to act as a consultant—partnering with business stakeholders, configuring data, and shaping optimal SFSC solutions. The ideal candidate will have hands-on experience with Salesforce Service Cloud and a strong understanding of customer service processes, combined with the ability to advise, configure, and implement scalable solutions that meet business needs.

Duties to be performed

• 5+ Years of hands-on experience in Salesforce Sales, Service and Communities.

• Case Management through Email2Case, Web2Case and Chat2Case.

• Expert in building LWC and managing components support multiple Countries and multi-language selections.

• Hands on Omni Channel Implementation, skill-based case routing.

• Live Agent Chat integrations with help Desk, chat to case hands on implementation.

• Knowledge Articles management and Visibility in Experience Cloud.

• Expert with Apex classes, Triggers, Batch Jobs and Integrations.

• Local translations expert and to configure dynamic translations.

• Hands on creating Search engines and optimization.

• Participate in code reviews to ensure code quality and adherence to best practices.

• Experience with working in Agile methodology, participating in daily stand-ups, sprint planning and retrospectives.

• Strong communicational skills to work effectively with cross-functional teams.

• Salesforce Certified Platform Developer I

• Salesforce Certified Platform Developer II

• Salesforce Certified Service cloud consultant.

Nice to Have:

• Salesforce Certified App Builder.

• Salesforce Certified Administrator.

• Salesforce Certified Experience cloud consultant (community Cloud).

• Hands on CTI Integration and customizations.