(Salesforce, Certinia PSA, security, integrations, Agile, CI/CD, and problem-solving.) Skills Salesforce Lightening Framework Apex App exchange product Development work customizations in SFDC Soft skills Communication Problem-solving Interpersonal skills
Technical skills Programming languages Apex and Visualforce Lightning Component Framework APIs Testing procedures Soft skills Communication Problem-solving Interpersonal skills
Develop custom Salesforce applications using Apex, Visualforce, and LWC. Customize Salesforce using Process Builder, Flow, and Workflow Rules. Integrate Salesforce with third-party systems via REST/SOAP APIs. Optimize performance and handle complex troubleshooting.
Experience: Salesforce Experience: 5+Years Location: Jaipur Notice Period-: 30Days To Immediate Company Description Zordial Technologies is a comprehensive technology services provider offering CRM consulting, custom software development, mobile app solutions, cloud services, cybersecurity, and data engineering. Our team specializes in iPaaS/ETL integrations, RPA, frontend development, UI/UX design, and BI solutions, delivering secure and scalable digital solutions for startups and enterprises. Role Description This is a full-time hybrid role for a Senior Salesforce Developer at Zordial Technologies. The Senior Salesforce Developer will be responsible for designing, developing, testing, and maintaining solutions within the Salesforce platform. Some onsite work in Jaipur is required with the flexibility to work remotely as needed. Qualifications Salesforce Development, Configuration, and Testing skills Experience with CRM consulting and custom software development Knowledge of cloud services like AWS or Azure Proficiency in front-end development technologies such as React JS or Angular Strong programming skills in Python or PHP Experience with data modeling and BI solutions Certifications in Salesforce development are a plus Bachelor's or Master's degree in Computer Science or related field
You are a talented and motivated MuleSoft Developer with strong integration development skills and experience in back-end programming. You have at least 2+ years of hands-on MuleSoft experience and a solid foundation in object-oriented programming and backend development. This position offers a hybrid working model with a base location in Jaipur, Pune, or Hyderabad. Your key responsibilities include designing, developing, and implementing MuleSoft integrations and APIs based on business requirements. You will work with Anypoint Studio, Mule Runtime, and CloudHub for developing scalable, reusable APIs. Integrating with internal and external systems using REST/SOAP, JMS, Database, Salesforce, and other endpoints is a crucial part of your role. You are responsible for ensuring high performance and availability of services with proper error handling, logging, and monitoring. Collaboration with cross-functional teams including architects, QA, DevOps, and project managers to deliver quality solutions is essential. Performing unit testing, code reviews, and contributing to performance tuning and optimization are also part of your responsibilities. Maintaining proper technical documentation and following agile development practices are key aspects of your role. You possess 4+ years of overall software development experience and a minimum of 2 years of hands-on experience with MuleSoft Anypoint Platform. You have a strong understanding of integration design patterns, API-led connectivity, and microservices architecture. Proficiency in Object-Oriented Programming (OOP) concepts and back-end web development is a part of your skill set. Experience in Mule 4.x, DataWeave, MuleSoft connectors, and API Gateway is required. Familiarity with CI/CD pipelines, GIT, and DevOps processes is an advantage. Exposure to cloud platforms (AWS, Azure, or GCP) is a plus. Knowledge of iPaaS, ETL, or RPA tools will be considered an asset. You hold a Bachelor's degree in Computer Science, Information Technology, or a related field. MuleSoft certifications are preferred but not mandatory.,
As a Salesforce Trainer & Learning Department Lead at Zordial Technologies, a Salesforce Crest (Gold) Consulting Partner and Salesforce Development Company based in Jaipur, you will be responsible for spearheading internal Salesforce training initiatives and leading the Learning & Development (L&D) department. Your role will involve designing and delivering customized Salesforce training programs for employees at all levels, including end-users, administrators, and developers. Additionally, you will conduct hands-on workshops, webinars, and one-on-one coaching sessions to enhance Salesforce adoption within the organization. Your responsibilities will include creating comprehensive training materials such as video tutorials, documentation, and best-practice guides. You will stay updated with Salesforce innovations and ensure that employees leverage the latest features effectively. Moreover, you will act as the primary internal Salesforce knowledge resource, addressing queries and troubleshooting issues as they arise. In terms of Learning & Development Leadership, you will develop and implement a company-wide learning and upskilling strategy aligned with business objectives. You will identify skill gaps across teams and create targeted training programs to bridge them. Furthermore, you will collaborate with department heads to align training initiatives with business goals and promote a culture of continuous learning within the organization. As a Salesforce Trainer & Learning Department Lead, you will define key learning metrics and assess the effectiveness of training programs through employee feedback and performance analysis. You will utilize Salesforce reports and dashboards to track user engagement and system adoption, making data-driven recommendations to optimize training initiatives and learning pathways. The ideal candidate for this role should have expertise in Salesforce, including strong proficiency in Salesforce multiple clouds, hands-on experience with Salesforce reports, dashboards, automation tools, and data management, as well as knowledge of Salesforce Lightning Experience and AppExchange solutions. Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Sales/Service Cloud Consultant) are preferred. Additionally, you should possess training and communication skills, proven experience in corporate training, coaching, or instructional design, the ability to simplify complex technical concepts for non-technical users, strong verbal, written, and presentation skills, and experience creating high-quality training content such as videos, guides, and presentations. Leadership and strategic thinking skills are essential for this role, including experience leading a training or learning & development function, the ability to develop and execute a learning roadmap that aligns with business goals, strong problem-solving skills, and a passion for employee growth and development. By joining Zordial Technologies, you will have the opportunity to lead learning and development initiatives for a growing, forward-thinking organization, play a critical role in driving Salesforce adoption and business success, work in a dynamic, collaborative environment with opportunities for career growth, and access Salesforce training, certifications, and continuous learning opportunities.,
Company Description At Zordial Technologies, we offer a wide array of services including CRM consulting (Salesforce, Zoho CRM, HubSpot), custom software development, mobile app solutions, cloud services (AWS, Azure), cybersecurity, and data engineering. Our expertise spans iPaaS/ETL integrations, Robotic Process Automation (RPA), data modelling, frontend development (React JS, Angular), UI/UX design (FIGMA), and development stacks like Python and PHP. With a team of certified professionals and an employee-first, agile culture, we serve startups and global enterprises by delivering innovative, secure, and scalable digital solutions—on time and within budget. Role Description This is a full-time hybrid role for a AI Technical Architect located in Jaipur, with some work from home acceptable. The AI Technical Architect will be responsible for designing and developing AI solutions, overseeing software development projects, creating and implementing solution architectures, and ensuring seamless integration with existing systems. The role involves collaboration with cross-functional teams to develop robust enterprise architecture and scalable solutions tailored to business needs. Qualifications Vast Experience in AI and machine learning is must. Technical Architecture and Solution Architecture skills Experience in Software Development and Integration Proficiency in Enterprise Architecture Strong problem-solving and analytical skills Excellent written and verbal communication skills Ability to work in a hybrid environment effectively Bachelor's degree in Computer Science, Engineering, or related field preferred
Company Description At Zordial Technologies, we offer a wide array of services including CRM consulting (Salesforce, Zoho CRM, HubSpot), custom software development, mobile app solutions, cloud services (AWS, Azure), cybersecurity, and data engineering. Our expertise spans iPaaS/ETL integrations, Robotic Process Automation (RPA), data modelling, frontend development (React JS, Angular), UI/UX design (FIGMA), and development stacks like Python and PHP. With a team of certified professionals and an employee-first, agile culture, we serve startups and global enterprises by delivering innovative, secure, and scalable digital solutionson time and within budget. Role Description This is a full-time hybrid role for a AI Technical Architect located in Jaipur, with some work from home acceptable. The AI Technical Architect will be responsible for designing and developing AI solutions, overseeing software development projects, creating and implementing solution architectures, and ensuring seamless integration with existing systems. The role involves collaboration with cross-functional teams to develop robust enterprise architecture and scalable solutions tailored to business needs. Qualifications Vast Experience in AI and machine learning is must. Technical Architecture and Solution Architecture skills Experience in Software Development and Integration Proficiency in Enterprise Architecture Strong problem-solving and analytical skills Excellent written and verbal communication skills Ability to work in a hybrid environment effectively Bachelor's degree in Computer Science, Engineering, or related field preferred
Location: Jaipur (Work from Office) Experience: Minimum 3 Years Industry: IT Services / Resource Augmentation About the Role We are seeking a driven and proactive Business Development Specialist to join our Jaipur office. This role is focused on expanding our IT services and staffing business by identifying new clients, nurturing relationships, and ensuring successful delivery through collaboration with internal teams. The ideal candidate will have hands-on experience in IT staffing or services sales and a strong understanding of business development strategies, customer engagement, and market dynamics. Key Responsibilities • Identify and develop new business opportunities within IT staffing and project-based services. • Generate leads through various channels including LinkedIn, cold calls, networking, events, and referrals. • Build strong relationships with prospective and existing clients, understanding their needs and proposing relevant solutions. • Manage the entire sales cycle from prospecting to closing deals and ensuring client satisfaction. • Collaborate with the internal recruitment and delivery teams to ensure timely fulfillment of client requirements. • Maintain a deep understanding of client accounts to identify opportunities for upselling and long-term engagement. • Support proposal creation, capability presentations, and client documentation as needed. • Track sales performance, pipeline metrics, and business growth initiatives in coordination with leadership. • Stay updated on IT services market trends, pricing models, and competitor offerings. Required Skills & Qualifications • Bachelors degree in Business, Marketing, HR, or a related field. • Minimum 3 years of experience in business development, staffing sales, or client relationship management within the IT industry. • Proven record of achieving or exceeding business targets in IT services or staffing. • Strong communication, negotiation, and presentation skills. • Ability to build trust-based relationships with clients and internal teams. • Knowledge of IT technologies, staffing models, and service delivery processes. • Self-motivated, target-driven, and comfortable working in a fast-paced environment. Why Join Us • Opportunity to be part of a fast-growing IT services and staffing firm. • Work closely with leadership on strategic growth initiatives. • Competitive compensation with performance-based incentives. • Dynamic, collaborative, and growth-oriented work culture. Role & responsibilities Preferred candidate profile
Job Title: Lead Data Engineer Job Summary The Lead Data Engineer will provide technical expertise in analysis, design, development, rollout and maintenance of data integration initiatives. This role will contribute to implementation methodologies and best practices, as well as work on project teams to analyze, design, develop and deploy business intelligence / data integration solutions to support a variety of customer needs. This position oversees a team of Data Integration Consultants at various levels, ensuring their success on projects, goals, trainings and initiatives though mentoring and coaching. Provides technical expertise in needs identification, data modelling, data movement and transformation mapping (source to target), automation and testing strategies, translating business needs into technical solutions with adherence to established data guidelines and approaches from a business unit or project perspective whilst leveraging best fit technologies (e.g., cloud, Hadoop, NoSQL, etc.) and approaches to address business and environmental challenges Works with stakeholders to identify and define self-service analytic solutions, dashboards, actionable enterprise business intelligence reports and business intelligence best practices. Responsible for repeatable, lean and maintainable enterprise BI design across organizations. Effectively partners with client team. Leadership not only in the conventional sense, but also within a team we expect people to be leaders. Candidate should elicit leadership qualities such as Innovation, Critical thinking, optimism/positivity, Communication, Time Management, Collaboration, Problem-solving, Acting Independently, Knowledge sharing and Approachable. Responsibilities: • Design, develop, test, and deploy data integration processes (batch or real time) using tools such as Redshift, RDS, Glue, S3, SQL script creation, stored procedure development, integration services support, Matillion, Airflow, Sqoop, etc. • Create functional & technical documentation – e.g. ETL architecture documentation, unit testing plans and results, data integration specifications, data testing plans, etc. Aratech Consulting • Provide a consultative approach with business users, asking questions to understand the business need and deriving the data flow, conceptual, logical, and physical data models based on those needs. Perform data analysis to validate data models and to confirm ability to meet business needs. • May serve as project or DI lead, overseeing multiple consultants from various competencies • Stays current with emerging and changing technologies to best recommend and implement beneficial technologies and approaches for Data Integration • Ensures proper execution/creation of methodology, training, templates, resource plans and engagement review processes • Coach team members to ensure understanding on projects and tasks, providing effective feedback (critical and positive) and promoting growth opportunities when appropriate. • Coordinate and consult with the project manager, client business staff, client technical staff and project developers in data architecture best practices and anything else that is data related at the project or business unit levels • Architect, design, develop and set direction for enterprise self-service analytic solutions, business intelligence reports, visualizations and best practice standards. Toolsets include but not limited to: SQL Server Analysis and Reporting Services, Microsoft Power BI, Tableau and Qlik. • Work with report team to identify, design and implement a reporting user experience that is consistent and intuitive across environments, across report methods, defines security and meets usability and scalability best practices. Required Qualifications: • 10 Years industry implementation experience with data integration tools. • Broad experience of working within AWS and must be capable of working from infrastructure (VPC, EC2, Security groups, S3 etc) to AWS data platforms (Redshift, RDS, Glue etc). In depth experience of Azure/GCP is also of interest. • Working Knowledge of infrastructure automation with Terraform. • Working knowledge of test tools and frameworks such as Junit, Mockito, ScalaTest, pytest. • Working knowledge of build tools– Maven, Gradle, SBT or equivalent. • Understanding of source control management and associated tools such as Git/Bitbucket Aratech Consulting • 3-5 years of management experience required • 3-5 years consulting experience preferred • Minimum of 5 years of data architecture, data modelling or similar experience • Bachelor’s degree or equivalent experience, Master’s Degree Preferred • Strong data warehousing, OLTP systems, data integration and SDLC • Strong experience in big data frameworks & working experience in Spark or Hadoop or Hive (incl. derivatives like pySpark (prefered), SparkScala or SparkSQL) or Similar, along with experience in libraries / frameworks to accelerate code development • Experience using major data modelling tools (examples: ERwin, ER/Studio, PowerDesigner, etc.) • Experience with major database platforms (e.g. SQL Server, Oracle, Hadoop, Azure Synapse/SQL Data Warehouse, Snowflake, Redshift etc.) • Strong experience in orchestration & working experience in either Data Factory or HDInsight or Data Pipeline or Cloud composer or Similar • Understanding and experience with major Data Architecture philosophies (Dimensional, ODS, Data Vault, etc.) • Understanding of modern data warehouse capabilities and technologies such as real-time, cloud, Big Data. • Understanding of on premises and cloud infrastructure architectures (e.g. AWS, Azure, GCP) • Strong experience in Agile Process (Scrum cadences, Roles, deliverables) & working experience in either Azure DevOps, JIRA or Similar with Experience in CI/CD using one or more code management platforms • 3-5 years’ development experience in decision support / business intelligence environments utilizing tools such as SQL Server Analysis and Reporting Services, Microsoft’s Power BI, Tableau, looker etc. Preferred Skills & Experience: • Knowledge and working experience with Data Integration processes, such as Data Warehousing, EAI, etc. • Experience in providing estimates for the Data Integration projects including testing, documentation, and implementation • Ability to analyse business requirements as they relate to the data movement and transformation processes, research, evaluation and recommendation of alternative solutions. Aratech Consulting • Ability to provide technical direction to other team members including contractors and employees. • Ability to contribute to conceptual data modelling sessions to accurately define business processes, independently of data structures and then combines the two together. • Proven experience leading team members, directly or indirectly, in completing high-quality major deliverables with superior results • Demonstrated ability to serve as a trusted advisor that builds influence with client management beyond simply EDM. • Can create documentation and presentations such that the they “stand on their own” • Can advise sales on evaluation of Data Integration efforts for new or existing client work. • Hands on experience with AWS Products (e.g. AWS Lambda, AWS Glue, AWS EMR, AWS S3, AWS IAM, AWS Codeartefact, etc.) • Designing, building, operationalizing, securing, and monitoring data processing systems on AWS Cloud Platform • Can contribute to internal/external Data Integration proof of concepts. • Demonstrates ability to create new and innovative solutions to problems that have previously not been encountered. • Ability to work independently on projects as well as collaborate effectively across teams • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success • Strong team building, interpersonal, analytical, problem identification and resolution skills • Experience working with multi-level business communities • Can effectively utilize SQL and/or available BI tool to validate/elaborate business rules. • Demonstrates an understanding of EDM architectures and applies this knowledge in collaborating with the team to design effective solutions to business problems/issues. • Effectively influences and, at times, oversees business and data analysis activities to ensure sufficient understanding and quality of data. • Demonstrates a complete understanding of and utilizes DSC methodology documents to efficiently complete assigned roles and associated tasks. Aratech Consulting • Deals effectively with all team members and builds strong working relationships/rapport with them. • Understands and leverages a multi-layer semantic model to ensure scalability, durability, and supportability of the analytic solution. • Understands modern data warehouse concepts (real-time, cloud, Big Data) and how to enable such capabilities from a reporting and analytic stand point. • Demonstrated ability to serve as a trusted advisor that builds influence with client management beyond simply EDM.
Manage day-to-day accounting operations bookkeeping, reconciliations, and journal entries. Handle accounts payable/receivable, vendor payments, and expense tracking. Prepare monthly, quarterly, and annual financial statements and MIS reports. Oversee statutory compliance including GST, TDS, PF, and income tax filings. Utilize Tally and Tally Reporting for all accounting and Finance Activities Utilize Zoho Books, Zoho Inventory, Zoho Payroll, and Zoho Expense for all accounting and finance activities. Automate financial workflows and reports within the Zoho ecosystem. Coordinate with auditors and ensure accuracy and timeliness in financial records. Collaborate with management to provide insights and support decision-making through financial data. Role & responsibilities Preferred candidate profile Bachelors or Master’s degree in Commerce, Accounting, or Finance (CA/Inter CA preferred). Minimum 5 years of experience in accounting and finance operations. Hands-on experience with Tally and Tally Reporting for all accounting and Finance Activities Hands-on experience with Zoho Books or other Zoho finance applications. Strong understanding of Indian accounting standards, GST, and TDS compliance. Proficiency in Excel and analytical reporting. Excellent attention to detail, time management, and communication skills.
Description Job Title : Lead Data Engineer- contract Job Summary The Lead Data Engineer will provide technical expertise in analysis, design, development, rollout and maintenance of data integration initiatives. This role will contribute to implementation methodologies and best practices, as well as work on project teams to analyze, design, develop and deploy business intelligence / data integration solutions to support a variety of customer needs. This position oversees a team of Data Integration Consultants at various levels, ensuring their success on projects, goals, trainings and initiatives though mentoring and coaching. Provides technical expertise in needs identification, data modelling, data movement and transformation mapping (source to target), automation and testing strategies, translating business needs into technical solutions with adherence to established data guidelines and approaches from a business unit or project perspective whilst leveraging best fit technologies (e.g., cloud, Hadoop, NoSQL, etc.) and approaches to address business and environmental challenges Works with stakeholders to identify and define self-service analytic solutions, dashboards, actionable enterprise business intelligence reports and business intelligence best practices. Responsible for repeatable, lean and maintainable enterprise BI design across organizations. Effectively partners with client team. Leadership not only in the conventional sense, but also within a team we expect people to be leaders. Candidate should elicit leadership qualities such as Innovation, Critical thinking, optimism/positivity, Communication, Time Management, Collaboration, Problem-solving, Acting Independently, Knowledge sharing and Approachable. Responsibilities Design, develop, test, and deploy data integration processes (batch or real time) using tools such as Redshift, RDS, Glue, S3, SQL script creation, stored procedure development, integration services support, Matillion, Airflow, Sqoop, etc. Create functional & technical documentation e.g. ETL architecture documentation, unit testing plans and results, data integration specifications, data testing plans, etc. Aratech Consulting Provide a consultative approach with business users, asking questions to understand the business need and deriving the data flow, conceptual, logical, and physical data models based on those needs. Perform data analysis to validate data models and to confirm ability to meet business needs. May serve as project or DI lead, overseeing multiple consultants from various competencies Stays current with emerging and changing technologies to best recommend and implement beneficial technologies and approaches for Data Integration Ensures proper execution/creation of methodology, training, templates, resource plans and engagement review processes Coach team members to ensure understanding on projects and tasks, providing effective feedback (critical and positive) and promoting growth opportunities when appropriate. Coordinate and consult with the project manager, client business staff, client technical staff and project developers in data architecture best practices and anything else that is data related at the project or business unit levels Architect, design, develop and set direction for enterprise self-service analytic solutions, business intelligence reports, visualizations and best practice standards. Toolsets include but not limited to : SQL Server Analysis and Reporting Services, Microsoft Power BI, Tableau and Qlik. Work with report team to identify, design and implement a reporting user experience that is consistent and intuitive across environments, across report methods, defines security and meets usability and scalability best practices. Required Qualifications 10 Years industry implementation experience with data integration tools. Broad experience of working within AWS and must be capable of working from infrastructure (VPC, EC2, Security groups, S3 etc) to AWS data platforms (Redshift, RDS, Glue etc). In depth experience of Azure/GCP is also of interest. Working Knowledge of infrastructure automation with Terraform. Working knowledge of test tools and frameworks such as Junit, Mockito, ScalaTest, pytest. Working knowledge of build tools Maven, Gradle, SBT or equivalent. Understanding of source control management and associated tools such as Git/Bitbucket Aratech Consulting 3-5 years of management experience required 3-5 years consulting experience preferred Minimum of 5 years of data architecture, data modelling or similar experience Bachelors degree or equivalent experience, Masters Degree Preferred Strong data warehousing, OLTP systems, data integration and SDLC Strong experience in big data frameworks & working experience in Spark or Hadoop or Hive (incl. derivatives like pySpark (prefered), SparkScala or SparkSQL) or Similar, along with experience in libraries / frameworks to accelerate code development Experience using major data modelling tools (examples : ERwin, ER/Studio, PowerDesigner, etc.) Experience with major database platforms (e.g. SQL Server, Oracle, Hadoop, Azure Synapse/SQL Data Warehouse, Snowflake, Redshift etc.) Strong experience in orchestration & working experience in either Data Factory or HDInsight or Data Pipeline or Cloud composer or Similar Understanding and experience with major Data Architecture philosophies (Dimensional, ODS, Data Vault, etc.) Understanding of modern data warehouse capabilities and technologies such as real-time, cloud, Big Data. Understanding of on premises and cloud infrastructure architectures (e.g. AWS, Azure, GCP) Strong experience in Agile Process (Scrum cadences, Roles, deliverables) & working experience in either Azure DevOps, JIRA or Similar with Experience in CI/CD using one or more code management platforms 3-5 years development experience in decision support / business intelligence environments utilizing tools such as SQL Server Analysis and Reporting Services, Microsofts Power BI, Tableau, looker etc. Preferred Skills & Experience Knowledge and working experience with Data Integration processes, such as Data Warehousing, EAI, etc. Experience in providing estimates for the Data Integration projects including testing, documentation, and implementation Ability to analyse business requirements as they relate to the data movement and transformation processes, research, evaluation and recommendation of alternative solutions. Aratech Consulting Ability to provide technical direction to other team members including contractors and employees. Ability to contribute to conceptual data modelling sessions to accurately define business processes, independently of data structures and then combines the two together. Proven experience leading team members, directly or indirectly, in completing high-quality major deliverables with superior results Demonstrated ability to serve as a trusted advisor that builds influence with client management beyond simply EDM. Can create documentation and presentations such that the they stand on their own Can advise sales on evaluation of Data Integration efforts for new or existing client work. Hands on experience with AWS Products (e.g. AWS Lambda, AWS Glue, AWS EMR, AWS S3, AWS IAM, AWS Codeartefact, etc.) Designing, building, operationalizing, securing, and monitoring data processing systems on AWS Cloud Platform Can contribute to internal/external Data Integration proof of concepts. Demonstrates ability to create new and innovative solutions to problems that have previously not been encountered. Ability to work independently on projects as well as collaborate effectively across teams Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success Strong team building, interpersonal, analytical, problem identification and resolution skills Experience working with multi-level business communities Can effectively utilize SQL and/or available BI tool to validate/elaborate business rules. Demonstrates an understanding of EDM architectures and applies this knowledge in collaborating with the team to design effective solutions to business problems/issues. Effectively influences and, at times, oversees business and data analysis activities to ensure sufficient understanding and quality of data. Demonstrates a complete understanding of and utilizes DSC methodology documents to efficiently complete assigned roles and associated tasks. Aratech Consulting Deals effectively with all team members and builds strong working relationships/rapport with them. Understands and leverages a multi-layer semantic model to ensure scalability, durability, and supportability of the analytic solution. Understands modern data warehouse concepts (real-time, cloud, Big Data) and how to enable such capabilities from a reporting and analytic stand point. Demonstrated ability to serve as a trusted advisor that builds influence with client management beyond simply EDM (ref:hirist.tech)