Senior Sales Transaction Administrator

3 - 8 years

15 - 19 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

The Senior Sales Transactions Administrator handles administrative tasks for account executives and sales representatives related to all transactional requests, and acts as a SME as it relates to all department process and procedures.

Responsibilities

Transactional Processing

  • Monitors and manages quote request queues
  • Is responsible for the creation of New, MACD, Amendment, Renewal, and Termination quotes and service orders
  • Validates quoting info provided by Account Executive for non-standard quotes
  • Follows up directly with AE on any clarifications or additional info required
  • Is responsible for accurate and timely creation of all assigned quote requests, including initial quotes and revisions to existing quotes
  • Ensures any/all non-system-managed approvals are properly obtained before quotes or other legal documents are released to customers
  • Maintains complete and expert process knowledge and has the ability to coach/mentor junior QSS team members
  • Contributes to RPO discussions, functional design & business requirements documents as required

Data Validation

  • Ensures that all requests are processed accurately as per the request
  • Is required to investigate data issues related to specific transactions
  • Works on larger data investigation activities in order to correct database issues

Document Routing Administration

Service Order Validation & Configuration

  • Maintains complete and expert process knowledge and can coach/mentor junior order management team members
  • Contributes to RPO discussions, functional design & business requirements documents as required
  • Assures accuracy of sales engineering specifications as per CRD documentation
  • Maintains the ability to work all OM configuration requests from their respective queue within established SLO''s
  • Contributes in secondary responsibilities outside of pure order management tasks
  • Takes on large project work and support all external requests related to established process
  • Configures orders in the system "as-designed" and ensure work order creation and fulfillment dates
  • Coordinates all in-flight service order changes/requests as needed
  • Works in unison with the training resource to ensure that all processes and documentation is accurate and up to date

Qualifications

  • 3+ years experience preferred
  • Bachelor''s degree preferred

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Equinix

Technology, Information and Internet

Redwood City California

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