Senior Relationship Manager

Job Description

Job Requirements Job Description Job Title – Senior Relationship Manager Business Unit – Government Banking Group Function – Government Banking Group Job Purpose The role entails building deep relationships with clients including government bodies, quasi-judicial authorities, autonomous bodies, State Departments, etc in order to maximize profitability and meet targets while minimizing risk and ensuring strict adherence to guidelines. The role bearer is primarily a first touchpoint for clients for resolution of issues. The role bearer has a responsibility to increase customer penetration across current account, Retail Asset, Government Banking products contributing to achieving the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade of Government Banking Group Tie up with financial institutions to share revenue sources and realize synergies This role further entails the responsibility of understanding client needs, business and sector characteristics Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies Responsible for accurate and timely KYC, ensuring compliance and risk categorization The role bearer is accountable for customer acquisition of high value, high ticket size accounts after due diligence Ideate to create diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients Perform credit analysis as mandated by RBI Gather and leverage market intelligence to incorporate best practices Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business Managerial & Leadership Responsibilities Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight Attract and retain best-in-class talent for key roles in their reporting structure Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements Educational Qualifications Graduate - Any Post Graduate – MBA Finance Experience 12+ Years of relevant Government Banking experience Show more Show less