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Senior Project Manager, Technical

Senior Project Manager, Technical

Red Hat

8 - 10 years

15 - 20 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

project manager kubernetes project management scrum master customer service ai service cloud change management salesforce pmp technical support data science recruitment procurement linux scrum red hat project planning crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the job
The Red Hat Customer Engagement & Experience (CEE) team is looking for a Senior Project Manager to join us in Pune, India. Joining the CEE Project Management Office, you will become part of a global team that enables Red Hat Customer Support and Customer Service to deliver experiences that exceed expectations. The PMOs portfolio of work spans Support operations, Knowledge Management, Support readiness, data science and reporting, and AI incubation. Operating in four regions (APAC, EMEA, India, and The Americas), CEE serves the whole of Red Hats customer population. In this role, you will work with stakeholders at all levels across the organization and potentially across the company to deliver projects ensuring that CEE meets its objectives and runs smoothly. What will you do?

Handle project requirements, scope, and change management issues

Guide project planning, scheduling, risk assessment, monitoring, reporting activities to drive projects to on-time completion while remaining within budget

Create and carry out communication plans with stakeholders and across the organization

Communicate effectively with stakeholders at all levels and across organizational lines

Collaborate with associates across the organization to build mutual understanding that benefits the project in question

Collaborate with leadership on project proposals, SOWs, estimates, and schedules

Collaborate with and manage 3rd-party vendors as needed

Handle procurement, security, and other Red Hat processes as needed

Assist in training and information sharing that ensures adoption; create and revise procedures and processes

Establish success criteria for projects, including consulting with data scientists on appropriate measurements

Adjust and iterate to ensure success criteria are met and sustained; rework as necessary

Integrate and use specific industry and technical delivery methodologies, like project management methodologies from the Project Management Institute (PMI and PMP)

What will you bring?

Bachelors degree in Computer Science, Information Systems, Business Analytics, or a related field

8-10 years of overall experience, with at least 2 years in a leadership or project management role

Experience with CRM tools like Salesforce Service Cloud, ServiceNow

Strong understanding of technical support workflows and AI enabled support

A mutual gains mindset that allows focus on shared outcomes despite possible differences in perspective

Results-oriented approach that drives projects to successful completion

Fine attention to detail combined with a talent for seeing interdependencies and relationships that can speed time to delivery

Flexibility within a rapidly changing environment

Experience establishing and contributing to process improvements

Excellent written and verbal communication skills; interpersonal and analytical skills; and business judgment

Ability to work effectively across a diverse management team and a broad spectrum of internal partners on your own

Ability to work in a fast-paced environment while maintaining a high attention to detail

Good balance of business and technical experience

Ability to communicate the project management value proposition.

PMI and PMP certifications or the Master of Science in Project Management (MSPM) degree, or other certifications of an equivalent level are a plus

Certified Scrum Master (CSM) certifications are a plus

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Senior Project Manager, Technical