Senior Project Delivery Manager – IT Infrastructure & Managed Services

ocation:

Experience:

Employment Type:

About the Role

Senior Project Delivery Manage

.Key Responsibilitie

s:Operations Managemen

• t:Oversee daily IT infrastructure support operations for multiple clients, ensuring prompt and effective incident resolutio
• n.Develop, implement, and improv

  e Standard Operating Procedures (SOP

  s) to enhance efficiency and service qualit
• y.Monitor and report o

  n Key Performance Indicators (KPI

  s) to ensure compliance wit

  h Service Level Agreements (SLA

  s
• ).Manage and mentor support teams; provide guidance, training, and conduct performance evaluation
• s.Handle escalations of complex issues and ensure timely resolutions while maintaining client satisfactio
• n.Collaborate with cross-functional teams (Network, Server, Cloud, Security, etc.) for seamless service deliver

y.Project Manageme

• nt:Plan, execute, and deliv

  er implementation and transformation proje

  cts, ensuring adherence to timelines, budgets, and sco
• pe.Develop detail

  ed project pl

  ans with milestones, risk assessments, and resource allocati
• on.Engage with clients, stakeholders, and senior management regarding project progress, risks, and issu
• es.Facilita

  te project governance meeti

  ngs such as kick-offs, weekly status reviews, and post-implementation revie
• ws.Ensure complete and accura

  te project documentat

  ion for compliance and audi
• ts.Dri

  ve continuous improvement initiati

  ves to enhance project delivery and operational framewor

ks.Qualifications & Experie

• nce:Bachelor’s de

  gree in Information Technology, Computer Science, or related field (Master’s preferr

• ed).8+ years of experi

  ence in IT Infrastructure Operations and Project Delivery roles, with at le

  ast 3–5 years in a managerial

  r
• ole.Proven track record of managing IT production support and deliver

  ing Managed Services proj

  ects successfu
• lly.Strong knowledge

  of ITIL proce

  sses, production support frameworks, and DC (Data Center) operati
• ons.Hands-on experience w

  ith Project Management methodolo

  gies (Agile, Scrum, Waterfall) and tools (MS Project, JIRA, ServiceNow, et

• c.).PMP / PRINCE2 / ITIL certificat

  ions are highly desira

• ble.Flexibility to work in shifts and extended h

  ours as per business ne

eds.Key Competen

• cies:Techn

  ical: Strong understanding of IT Infrastructure (Networks, Servers, Microsoft products), ITIL-based tools; exposur

  e to Cloud platforms (AWS/A

  zure) is an advan

• tage.Leader

  ship: Proven ability to lead and motivate teams, manage performance, and foster accountabi

• lity.Problem-Sol

  ving: Strong analytical and troubleshooting abilities; adept at resolving escalations efficie

• ntly.Communica

  tion: Excellent verbal and written communication for effective client and internal interact

• ions.Customer F

  ocus: Demonstrated commitment to delivering exceptional client experie

• nces.Time Manage

  ment: Ability to manage multiple priorities in a dynamic environ

ment.Work Mode & Sch

• edule:Loc

  ation: Mysore (Work from Office

• – WFO)

  Shift: Flexible with timings and work shifts, including extended hours when req