Senior Program Operations Coordinator

Quantum Leap

4 - 9 years

7 - 10 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

delivery excellence hospitality operational excellence operations coordinator planning coordination manager program management reconciliation issue resolution stakeholder management logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role OverviewThe Program Operations Manager is responsible for leading the seamless execution of Quantum Leap s offline and online program events, ensuring a high-quality client experience, operational excellence, and smooth coordination across stakeholders
This role combines execution leadership, client experience management, team supervision, and on-ground problem solving
The Program Lead will oversee the event team, liaise with internal departments, manage event flow, handle escalations, and ensure events are delivered to QL standards with precision and impact
Key ResponsibilitiesLeadership & Event Delivery Excellence1
Lead the end-to-end execution of program events with high ownership and accountability 2
Supervise, guide, and support the Program Coordinators during events
Ensure on-ground experience is seamless, professional, and aligned to Quantum Leap standards 4
Act as the primary point of contact for the Program Director, external vendors and internal stakeholders during events 5
Facilitate coordination across CX, Sales, Tech, Coaching, and Venue partners Client Experience & Stakeholder Management1
Ensure a premium, warm and professional client experience throughout the event lifecycle 2
Address client and internal stakeholder queries and real-time challenges with calm and solution-oriented approach 3
Manage sales desk coordination including payment support, documentation, and communication flow Operational Ownership & Issue Resolution1
Own the event flow, timelines, checklists, and quality of execution 2
Anticipate, identify, and resolve on-ground operational issues proactively 3
Maintain compliance with event SOPs, data accuracy, and documentation standards Pre-Event Leadership Responsibilities1
Drive team briefings, pre-event readiness, rehearsals, and role allocation 2
Coordinate with vendors, logistics, CX, data, and tech teams for seamless preparation 3
Ensure database readiness, tool setup, and material planning Post-Event Responsibilities1
Oversee payment reconciliation, data updation, reports, feedback, and documentation 2
Conduct debriefs, track learnings, and identify process improvements 3
Ensure event data and inventory handover to respective teams Work Structure & Travel Requirements1
Mandatory travel for offline events across various cities (15-20 days/month) 2
Events may require extended working hours, including weekends Skills & Attributes Required1
Good communication skills with stakeholder management capability 2
Leadership aptitude with ability to guide and manage on-ground execution teams 3
High energy, strong ownership mindset, and ability to handle pressure
Excellent planning, coordination, and problem-solving skills 5
Customer-centric approach with focus on experience excellence 6
Tech-comfortable with tools, data accuracy, and operational documentation Qualifications & ExperienceExperience: 4+ years in events, hospitality, client-facing operations, or program management roles Experience leading teams and managing on-ground event execution preferred Why Join Us?1
Lead high-impact events that transform business owners and create measurable impact 2
Fast-growth career role with opportunities to move into CX leadership paths 3
Exposure to strategic event planning, multi-city operations, and stakeholder leadership

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